Entering returned items

Entering returned items when retailing in CStorePro is easy. Sometimes, vendors give you credits for items that are damaged or expired. If this is the case, and you are retailing invoices at the item level simply follow these steps:

From Desktop Application

  1. From the invoice retail screen (where you enter invoices), enter the scan code of the product being returned
  2. In the quantity field enter a "-" and then the quantity being returned. (NOTE: if its a fraction of a purchase case, i.e. 5 soda cans from a case that contains 12 units per case, you can enter -5/12 and the system will apply the fractions for you automatically. This way the system will only give you credit for that fraction).

From Mobile Application

  1. From the enter delivery  screen, scan the sellable items UPC code of the product being returned
  2. In the quantity field enter a "-" and then the quantity being returned. (NOTE: if its a fraction of a purchase case, i.e. 5 soda cans from a case that contains 12 units per case, you can enter -5/12 and the system will apply the fractions for you automatically. This way the system will only give you credit for that fraction).

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