Skip to main content
All CollectionsInstallation & ConfgurationPoint of Sale Systems
Installation for Verifone Commander/Ruby Ci
Installation for Verifone Commander/Ruby Ci

This article outlines the process for connecting your Backoffice Computer to your Verifone Commander/Ruby CI point of sale system

Updated over 2 months ago

This is a 4-part process that can take between 30 minutes to 1 hour to complete

❗Stop! Before you begin, please confirm that you have the (3) pieces of hardware you need:

  1. Back Office Computer

  2. Commander/Ruby Point of Sale System

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one. For instance, one like this.

How to Install Verifone Commander/Ruby CI

Step-by-Step Process

Making a Physical Connection

  1. Connect the Ethernet cable to the BackOffice computer

    • Plug the Ethernet cable into the ethernet port on your BackOffice computer

    • The necessary drivers should install automatically

    • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

    • You will then need to connect one end of the ethernet cable to the adapter

2. Connect the Ethernet cable to the Point of Sale

Configuring the BackOffice Computer

3. Configure your IPv4 Settings

  • On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center

A screenshot of a computer

Description automatically generated
  • Click on Change Adapter Settings on the right side of the screen

A screenshot of a computer

Description automatically generated
  • Right-click on the network name / network adapter name and select Properties

A screenshot of a computer

Description automatically generated


4. Set IP address manually

  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4), then click Properties

A screenshot of a computer

Description automatically generated
  • Choose "Use the following IP address" and enter your IP scheme based on the setup at your site:

Note: Your IP scheme will be different, depending on your MNSP. Therefore you need to click on the article with your MNSP in the title and Navigate to Step 3. That will identify your IP scheme information that should be used

A screenshot of a computer

Description automatically generated
  • The new network will appear on the adapter, meaning you’re connected to your Commander register

Configuring the Commander register

5. Log in to Commander Site Controller

  • Open an internet Browser such as Google Chrome, or Firefox

Alert: If the URL does not work, replace the IP address (192.168.31.11) with the correct IP address provided by your Verifone technician. If you don't know the IP address, contact your Verifone technician to gather this information

6. Enter Login Credentials

  • On the login page, type in your username and password, then click Sign In

A screenshot of a computer

Description automatically generated

Note: The login credentials should have been provided to you by Verifone. If you do not know them, contact Verifone Help Desk to reset your credentials

7. Create a New User for CSPPOS Access

  • From the top navigation menu, click on Security

  • From the Security drop down, select Manage Users option

  • You will be prompted to generate and enter a One-Time Password

  • To Generate a One-Time Password, click on the Generate OTP button

    • The One-Time Password will be displayed on the front of the commander display screen

    • Enter the code in the One-Time password textbox

  • On the top-right side of the screen, click on the Add button to create a new user

  • After clicking the add button, update the Name field to CSPPOS

  • Next, update the Max. Length field to 11

  • Then update the New Password and Confirm Password field to Welcome1234

  • Once you are done, click the Add button one final time to save your changes

  • You will then see CSPPOS listed on the left side of the screen, under select user

  • Next click on the Configure Roles tab

  • Assign full access to all access types. <Everything but Cashier>

  • Click Add Account to save the new user. [Pending Image]

Install the PDI CStore Essentials Utility

8. Log into the PDI CStore Essentials Account

  • Use your account credentials to access the PDI CStore Essentials platform

  • You can access CStore Essentials by clicking here

9. Navigate to Store Settings

  • Click on Store Settings at the bottom of the main menu on the left side of the screen

10. Navigate to Connect your Point of Sale register

  • Locate Step 1

  • Click on the See More options under Step 1: Connect to your Point of Sale register

11. Download the PDI CStore Essentials Agent

  • Click on the Download button to begin downloading the PDI C-store Essentials Utility file

Note: Copy the API Key that is available after you click the Download button. This information will be used during the installation

  • Once the file has finished downloading, run the Setup.exe file to install the software

  • Follow the on-screen instructions to complete the installation


Frequently Asked Questions

How do I reset my Verifone Commander login credentials?

What should I do if I cannot access the Commander C-Store/Petroleum URL?

  • Confirm you have the correct IP address (provided by your technician).

How do I access my C-Store Essentials Account?

  • Click here and enter your C-Store Essentials credentials to access your C-Store Essentials account.

What should I do if the One-Time Password does not generate after I click generate OTP?

What information do I need before starting the Commander POS setup?

  • You need the correct manager username and password for your Commander C-Store Petroleum account.

Why is this information important?

  • The manager credentials are required to update the configuration of your Commander Point of Sale.

  • Having this information ready ensures a smoother and faster installation process.

What if I don’t have the manager username and password?

  • If you don’t have this information, contact your store administrator or Commander support to obtain the necessary credentials before starting the setup.

Can I proceed without the manager credentials?

  • No, the setup process cannot be completed without the manager username and password.

  • These are essential for accessing and updating the configuration settings.

How can I avoid delays during installation?

  • Ensure your manager username and password are readily available before starting the setup.

  • This will help reduce the time needed to complete the configuration.

Did this answer your question?