This is a 4-part process that can take from 30 minutes to 1 hour
❗Stop! Before you begin, please confirm that you have the (3) pieces of hardware you need, to connect your back-office computer to your Gilbarco passport Point of Sale system
Back Office Computer
Passport Point of Sale System
Ethernet Cable
If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here
Please ensure that you have the correct manager username and password for your Passport Manager Workstation.
This will be used to update the configuration of your Passport point-of-sale
Having this information available will help decrease the time needed to complete the install.
Step-By-Step Process
Making a Physical Connection
Connect the Ethernet cable to the BackOffice computer
Plug the Ethernet cable into the ethernet port on your BackOffice computer
The necessary drivers should install automatically
If the ethernet port is already occupied, please purchase an ethernet adapter and connect it to any available USB port on your BackOffice computer
You will then need to connect one end of the ethernet cable to the adapter
2. Connect the Ethernet cable to the Passport Router
Plug the other end of the Ethernet cable into the designated port of the Passport based on MNSP router
For additional information regarding making a physical connection please select your setup from the list of options below:
Configuring the BackOffice Computer
3. Configure your IPv4 Settings
On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center
Click on Change Adapter Settings on the right side of the screen.
Right-click on your network name / network adapter name and select Properties
4. Set IP address manually
In the Properties window, select Internet Protocol Version 4 (TCP/IPv4), then click Properties
Choose Use the following IP address and enter your IP scheme based on the setup at your site:
✅ Note: Navigate to Step 3 from the articles below to locate the IP scheme information that should be used.
When finished, click OK and close the windows
The new network will appear on the adapter, meaning you’re connected to your Passport register
Contact Gilbarco Help Desk for if you see a flashing light on the adapter, or if the adapter shows "cable unplugged" or "unidentified network,"
PDI does not have visibility nor access to make changes on the Passport router
Gilbarco Help Desk will help configure the port for back-office connectivity
5. Map Network Drive
✅ Note: You may skip this step and go to step 8 if you already mapped the drive when completing the physical connection
Open File Explorer
Right-click This PC and click Map Network Drive
Select a drive letter (e.g., Z), and input the folder path: \\10.5.48.2\XMLGateway
Select Finish
If prompted use the following credentials:
Username: BackOffice (capital B and capital O)
Password: BackOffice (capital B and capital O)
💡 Tip! Select Remember Credentials to avoid losing the folder connection in the future.
6. After clicking OK, you should see the shared folders connected to the Passport point-of-sale
Configuring the Gilbarco Passport
7. Log in to your Passport Register and Access the Manager Workstation
From your Passport Register confirm you are signed in with manager credentials
Clerk Credentials will not give you access to the manager workstation
From the main register screen select the tools button
If you do not see tools immediately, select the more button until the tools option becomes available
8. Sign Into the Manager Workstation
Click the Sign On button
After you click the Sign on button, the next screen will ask for the Operator ID and password
Enter this information to access the features within the manager workstation
If you are unsure of this information, please contact your Gilbarco technician
Press enter or click the sign on button on the right side of the screen to successfully login
After signing in, select the Tools button
If you do not immediately see the Tools button, click on the More button 3 times, until you see the Tools option
Once you Click on the Tools button, you will be redirected to the tools screen
Select the Mgr. Wkstn button
The Passport Manager Workstation will then open, and you will see the screen below
9. Access the BackOffice Interface
On the bottom, left side of the main screen, click the Setup option
Next click on the Store option
Then click on the Back Office option
Click the Back Office Interface button in the middle of the screen
10. Configure the Interface Format
Click on the dropdown menu labeled Interface Format and choose NACS XML v3.4
11. Configure Document Generation Settings
In the Document tab, there are two columns:
Store Close column
Shift Close column
In the Store Close column, click and select all of the rows
In the Shift Close column, ensure there are no "x" to confirm nothing is selected
12. Configure Generation Options
Next click on the Generation Options tab
Next, confirm the following 3 options are checked under Generation Options:
Generate Transaction Level Detail (PJR)
Generate Acknowledgement Files
Drop UPC Check Digit
13. Set Up XML Gateway Polling
Next click on the Polling Options tab
Check the option to Enable XML Gateway File Polling
Enter the following details:
Username: BackOffice (capital B, capital O)
Password: BackOffice (capital B, capital O)
Directory Path to Pull XML Files From: Z:\BoOutBox\
Directory Path to Pull XML Files To: Z:\BoInBox\
14. Adjust XML File Import Options
Select the Import Options tab
Choose the 1st option that states:
"The Back Office Sends a Value of 0 for the base item in the POSCodeModifier tag "
15. Save and Confirm
Click Save, then confirm by selecting:
OK on the first message
Yes on the second message
Yes on the third message
16. Finish Setup
Once complete, you’ll be directed back to the point of sale screen
If not, manually navigate to the point of sale screen
At this point, you’ve finished the Passport Back Office setup
Installing the PDI CStore Essentials Utility
✅Note: This needs to be done from the computer you will connect your POS register to
17. Log into the PDI CStore Essentials Account
Use your account credentials to access the PDI CStore Essentials platform
You can access CStore Essentials by clicking here
18. Navigate to Store Settings
Click on Store Settings at the bottom of the main menu on the left side of the screen
19. Navigate to Connect your Point of Sale register
Locate the Step 1 section
Click on the See More options under Step 1: Connect to your Point of Sale register
20. Download the PDI CStore Essentials Agent
Click on the Download button to begin downloading the PDI C-store Essentials Utility file
✅ Note: Copy the API Key that is available after you click the Download button. This information will be used during the installation
Once the file has finished downloading, run the Setup.exe file to install the software
Follow the on-screen instructions to complete the installation
Frequently Asked Questions
What if there is no network switch available?
What if there is no network switch available?
If there is no network switch, you may need to purchase one to split the connection and allow multiple devices to connect
What should I do if I receive a "Windows cannot access path" error?
What should I do if I receive a "Windows cannot access path" error?
If you receive the "Windows cannot access path" error, it may indicate that folder sharing is not enabled or there is a configuration issue
Contact the Gilbarco Help Desk to enable folder sharing for Back Office connectivity
This error could also point to a misconfigured Passport router or an IP conflict
What are the (3) hardware requirements to connect my Backoffice PC to your Gilbarco Passport POS System?
What are the (3) hardware requirements to connect my Backoffice PC to your Gilbarco Passport POS System?
Back Office Computer
Passport POS System
Ethernet Cable
What is the overall process, and how long does it take?
What is the overall process, and how long does it take?
This is a 4-part process that can take 30 minutes to 1 hour:
Making a Physical Connection
Configuring the BackOffice Computer
Configuring the Gilbarco Passport
Installing the PDI C-Store Essentials Utility
What do I need to begin the setup?
What do I need to begin the setup?
You need the following:
Back Office Computer
Passport Point of Sale System
Ethernet Cable
If you don’t have a spare Ethernet cable, you can purchase one [here].
Additionally, ensure you have the manager username and password for the Passport Manager Workstation.
How do I install the PDI C-Store Essentials Utility?
How do I install the PDI C-Store Essentials Utility?
Log in to Your PDI C-Store Essentials Account:
Use your account credentials to access the platform.
Download the Utility:
Navigate to Store Settings and find the Connect to Your Point of Sale Register section.
Click See More under Step 1, then click Download to download the utility..
Install the Software:
Run the
Setup.exefile and follow the on-screen instructions.Enter the API Key when prompted during installation.
What should I do if I encounter issues?
What should I do if I encounter issues?
Flashing light on the adapter or “cable unplugged” errors:
Contact the Gilbarco Help Desk for assistance.
Questions about the Passport Router configuration:
PDI does not have access to the Passport router.
The Gilbarco Help Desk can assist with back-office connectivity setup.
What happens after I finish these steps?
What happens after I finish these steps?
Once all steps are complete, your BackOffice computer will be connected to the Passport POS system, and the setup for PDI C-Store Essentials will be finalized.