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How to confirm Item and Promotion Names are Compatible in CStore Essentials

This article outlines acceptable characters and character limits for item and promotion names in CStore Essentials to prevent scanning or data transmission issues

Updated over 3 months ago

Accepted Characters

  • Ensure item and promotion names only include the following:

    • Letters and numbers (A-Z, a-z, 0-9)

    • Period ( . )

    • Space

    • Hyphen ( - )

    • Dollar sign ( $ )

✅Note: Avoid using special characters to prevent issues when scanning or sending items to the POS register

Characters to Avoid

  • Exclude these characters to maintain compatibility:

    • Leading or trailing spaces in names

    • Comma (,)

    • Question mark (?)

    • At symbol (@)

    • Ampersand (&)

    • Exclamation point (!)

    • Number/pound sign (#)

    • Single quote (')

    • Tilde (~)

    • Asterisk (*)

    • Underscore (_)

    • Semi-colon ( ; )

    • Plus sign (+)

⛔ Alert: Using unaccepted characters can lead to errors when sending items to the Point of sale or during scanning items

Limit Character Length

  • Maximum Length: Keep item and promotion names around 15 characters

  • Avoid All Caps: Limit capitalization, as it occupies more visual space.

💡 Tip: Shorter names optimize space and reduce issues with data transfer

Frequently Asked Questions

Why can’t I use certain special characters in item or promotion names?

  • Using unaccepted characters may lead to issues when scanning or sending items in the point of sale register

  • Following the accepted character guidelines ensures compatibility

What should I do if an item name exceeds 15 characters?

  • Shorten the name as much as possible while keeping it recognizable.

  • This will help maintain compatibility and ensure clear display on the point of sale register

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