Accepted Characters
Ensure item and promotion names only include the following:
Letters and numbers (A-Z, a-z, 0-9)
Period ( . )
Space
Hyphen ( - )
Dollar sign ( $ )
β Note: Avoid using special characters to prevent issues when scanning or sending items to the POS register
Characters to Avoid
Exclude these characters to maintain compatibility:
Leading or trailing spaces in names
Comma (,)
Question mark (?)
At symbol (@)
Ampersand (&)
Exclamation point (!)
Number/pound sign (#)
Single quote (')
Tilde (~)
Asterisk (*)
Underscore (_)
Semi-colon ( ; )
Plus sign (+)
β Alert: Using unaccepted characters can lead to errors when sending items to the Point of sale or during scanning items
Limit Character Length
Maximum Length: Keep item and promotion names around 15 characters
Avoid All Caps: Limit capitalization, as it occupies more visual space.
π‘ Tip: Shorter names optimize space and reduce issues with data transfer
Frequently Asked Questions
Why canβt I use certain special characters in item or promotion names?
Why canβt I use certain special characters in item or promotion names?
Using unaccepted characters may lead to issues when scanning or sending items in the point of sale register
Following the accepted character guidelines ensures compatibility
What should I do if an item name exceeds 15 characters?
What should I do if an item name exceeds 15 characters?
Shorten the name as much as possible while keeping it recognizable.
This will help maintain compatibility and ensure clear display on the point of sale register