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How to Undo a Sold-Out Lottery Game Pack
How to Undo a Sold-Out Lottery Game Pack

This article explains how to undo a sold-out status for a lottery game pack in CStore Essentials, whether the date is current or locked

Updated over 2 months ago

Step-By-Step Process

For the Current Date:

  1. Go to CStore Essentials Web Account

    • You can access CStore Essentials by clicking here or going to https://secure.cstorepro.com

    • Click the “Forgot Password” button if you need help resetting your password

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2. Go to the Lottery/Lotto Section

  • On the left side of the screen, click on Lottery/Lotto

  • Next click on Day/Shift Closing

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3. Locate the Sold-Out Pack

  • Click Enter Day Report

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4. Undo the Sold-Out Status

  • Find the lottery game pack marked as sold out

  • Click Undo Sold Out next to the game pack

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  • After you click the Undo Sold Out button, the pack will be updated, and you will then have the option to mark it as sold out

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For a Locked (Past) Date:

  1. Go to Lottery/Lotto Pack History

    • On the left side of the screen, click on Lottery/Lotto

    • Next click on Pack History

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2. Search for the Game Pack

  • Enter the pack number in the Pack Number field and click Search

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3. View Pack Details

  • Locate the game pack in the results and click Lottery List button on the right side of the line item

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4. Undo the Sold-Out Status

  • Click Undo Sold Out and confirm by selecting Yes, mark as un-sold

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Frequently Asked Questions

Can I undo a sold-out lottery pack for a past date?

  • Yes, you can undo it for locked or past dates by following the steps under "For a Locked (Past) Date."

Can I undo a sold-out lottery pack for the current date?

  • Yes, this can be done directly from the Day/Shift Closing page in the Lottery/Lotto section

How do I locate the sold-out lottery pack?

  • Go to the Lottery/Lotto Section:

    • On the left side of the screen, click on Lottery/Lotto.

    • Then, select Day/Shift Closing.

  • Locate the Sold-Out Pack:

    • Click Enter Day Report to find the sold-out lottery game pack.

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