When scratch-off games are discontinued, the gaming commission will pick up the games and close them out. This is a 2-part process that requires the following:
Step-By-Step Process
Mark Game Pack as Sold Out
Go to CStore Essentials Web Account
You can access CStore Essentials by clicking here or going to https://secure.cstorepro.com
Click the Forgot Password button if you need help resetting your password
2. Go to the Lottery Overview Screen
On the left side of the screen, click on the Lottery/Lotto option
Then click on the Day/Shift Closing option
Select the date you wish to edit and click the pencil icon to access the report
Once you click on the pencil icon, you will be redirected to the Lottery ticket sales screen
Under Lottery Ticket Sales, locate the Game Pack being returned and click the Mark if Sold Out button
Verify that the Sold Out Game Pack now reflects in Lottery Ticket Sales - Total Amount
✅ Note: If you mark the incorrect item as sold out, you will have the ability to click the Undo Sold Out button to undo the change
Adjust Scratch-Off Sales
Update Lottery Tickets Sold Amount
On the left side of the screen, click on the Day Closing option
Next click on the Store option
Next click on the pencil icon next to the date you wish to update
You will then be redirected to the Daily Report for the date you selected
Scroll down to the Lottery Ticket Sold section
Update the Scratch-Off Sales amount
Confirm the total amount is correct
2. Update Lottery Tickets Sold Amount
Scroll down to the Lottery/Lotto Reading section
Enter the Adjustment Amount you received from the Lottery Commission
✅ Note: The Adjustment amount helps to balance the Scratch-off sales under Lottery Tickets Sold
💡 Tip: Follow these steps only for games that have been activated and are now being returned
Frequently Asked Questions
Why is it necessary to mark a partially sold game pack as "Sold Out"?
Why is it necessary to mark a partially sold game pack as "Sold Out"?
Marking the game pack as "Sold Out" removes it from your daily closing records, ensuring that it no longer affects your Lottery Ticket Sales total.
What is the Adjustment Amount, and why do I need to enter it?
What is the Adjustment Amount, and why do I need to enter it?
The Adjustment Amount is the value you received from the Lottery Commission to cover unsold tickets in the returned game pack.
Entering it balances out your Scratch-off sales total.
What should I do if the Adjustment Amount doesn’t match my records?
What should I do if the Adjustment Amount doesn’t match my records?
Double-check the amount provided by the Lottery Commission.
If there’s still a discrepancy, contact PDI Customer Support for further assistance.
Can I use these steps for game packs that have not been activated?
Can I use these steps for game packs that have not been activated?
No, these steps are only for games that have been activated and are being returned due to discontinuation.
How do I confirm that the adjustment has been properly applied?
How do I confirm that the adjustment has been properly applied?
After marking the game pack as sold out, check that the Total Amount under Scratch-off Sales is balanced and reflects the correct sales amount with the adjustment.