Step-by-Step Process:
Access Mobile Settings
Open the Settings app on your mobile device
Locate and select Apps or Applications
2. Locate the C-Store Essentials App
Locate and select C-Store Essentials (or CStorePro, depending on your app version)
3. Adjust Camera Permissions
Select Permissions
Confirm Camera access is set to Allow
4. Test the Camera Function
Open the C-Store Essentials app
Attempt to scan a barcode to verify the issue is resolved
✅ Note: Once camera permissions are enabled, you should no longer experience the error when scanning barcodes
Frequently Asked Questions
Why am I seeing the "Camera Error" message?
Why am I seeing the "Camera Error" message?
This error occurs when the CStore Essentials app does not have the necessary permission to access your device's camera.
What if the error persists after enabling permissions?
What if the error persists after enabling permissions?
Try restarting your phone and reopening the app.
Ensure your app is updated to the latest version in the App Store or Google Play Store.
Is this fix applicable for both Android and iPhone?
Is this fix applicable for both Android and iPhone?
Yes, the steps apply to both Android and iPhone devices, though menu options may slightly vary.
Who can I contact if the issue continues?
Who can I contact if the issue continues?
If the issue persists, contact PDI Customer Support for further assistance.