What Are Ignored Items?
C-Store Essentials automatically detects and blocks items with incomplete or invalid details from being sent to the point-of-sale register.
Items may be ignored if any of the following fields are blank or improperly set:
Item Name
Department
Tax Type
Price (must not be 0 or negative)
đĄTip: This issue typically arises when uploading the register's price book into C-Store Essentials.
Step-By-Step Process
Go to C-Store Essentials Web Account
You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com
Click the âForgot Passwordâ button if you need help resetting your password
On the left side of the screen click on Pricebook
Then click on Send to POS
Search for the Item
Next click on Price Book
Then click on Items
Paste the UPC barcode into the Scan Code field and click Search
Edit the Item Details
Once you find the item, click the pencil icon on the right
Ensure the following details are properly set:
Item Name
Department
Tax Type
Price
Save Changes
Click the Update Item button to save your changes
5. Send the Item to POS
Click on Price Book
Then click on Send to POS
The item should now be ready to send to the POS register
Frequently Asked Questions
Why was my item ignored?
Why was my item ignored?
Ignored items typically occur when required fields like Item Name, Department, Tax Type, or Price are incomplete or invalid (e.g., Price is set to 0 or negative).
How can I prevent items from being ignored in the future?
How can I prevent items from being ignored in the future?
Ensure all required fields are properly filled out before uploading or saving items in the Price Book.
What should I do if I cannot resolve the issue?
What should I do if I cannot resolve the issue?
Contact the C-Store Essentials Support Team for further assistance.
They can help investigate and resolve persistent issues.