Step-by-Step Process
Go to C-Store Essentials Web Account
You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com
Access the Send to POS Page
On the left side of the screen, click Price Book
Resend the Batch
Find the item that you would like to update and select the Resend Batch button on the right side of the item
Confirm the action by selecting Yes in the warning prompt
Allow the page to process the update
Refresh the Page
Click the refresh button on the right side of the screen to reload the page
💡 Note: Resending batches can help resolve issues where items or promotions have not synced properly with the point-of-sale register.
Frequently Asked Questions
Why is my batch stuck as "Changes Sent to Register"?
Why is my batch stuck as "Changes Sent to Register"?
This status indicates that the batch has been sent but has not yet been successfully processed by the point-of-sale register.
Resending the batch can help resolve the issue.
Will resending the batch overwrite existing data?
Will resending the batch overwrite existing data?
No, resending the batch will update the point-of-sale system with the intended changes without overwriting other data.
Can I resend multiple batches at once?
Can I resend multiple batches at once?
No, batches must be resent individually by selecting the Resend Batch button for each item.
Do I need to refresh the page after resending a batch?
Do I need to refresh the page after resending a batch?
Yes, refreshing the page is necessary to ensure the batch type updates correctly and the resend action is completed.
Can I undo a resend action?
Can I undo a resend action?
No, once a batch is resent, the process cannot be undone.
Ensure the changes are accurate before resending.
Does this process affect promotions in the same way as items?
Does this process affect promotions in the same way as items?
Yes, the same steps apply to both items and promotions batches showing the "Changes Sent to Register" status.