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How to Resend Items or Promotion Batches

This article outlines the process on how to resend items or promotions batches showing "Changes Sent to Register" when they have not yet gone through to the point-of-sale register

Updated over a month ago

Step-by-Step Process

  1. Go to C-Store Essentials Web Account

    • You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com

      • Click the “Forgot Password” button if you need help resetting your password

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  2. Access the Send to POS Page

    • On the left side of the screen, click Price Book

    • Next click on Send to POS

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  3. Resend the Batch

    • Find the item that you would like to update and select the Resend Batch button on the right side of the item

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    • Confirm the action by selecting Yes in the warning prompt

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    • Allow the page to process the update

    • The item you updated will be highlighted in red and the status will be waiting to be sent

  4. Refresh the Page

    • Click the refresh button on the right side of the screen to reload the page

    • The Status will then update to Success

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💡 Note: Resending batches can help resolve issues where items or promotions have not synced properly with the point-of-sale register.

Frequently Asked Questions

Why is my batch stuck as "Changes Sent to Register"?

  • This status indicates that the batch has been sent but has not yet been successfully processed by the point-of-sale register.

  • Resending the batch can help resolve the issue.

Will resending the batch overwrite existing data?

  • No, resending the batch will update the point-of-sale system with the intended changes without overwriting other data.

Can I resend multiple batches at once?

  • No, batches must be resent individually by selecting the Resend Batch button for each item.

Do I need to refresh the page after resending a batch?

  • Yes, refreshing the page is necessary to ensure the batch type updates correctly and the resend action is completed.

Can I undo a resend action?

  • No, once a batch is resent, the process cannot be undone.

  • Ensure the changes are accurate before resending.

Does this process affect promotions in the same way as items?

  • Yes, the same steps apply to both items and promotions batches showing the "Changes Sent to Register" status.

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