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How to verify changes Sent to Register

This article outlines the process to check the status of recent changes sent from C-Store Essentials to your point-of-sale register

Updated over a month ago

Step-by-Step Process:

  1. Go to C-Store Essentials Web Account

    • You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com

      • Click the “Forgot Password” button if you need help resetting your password

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  2. Locate Status of Recent Changes

    • On the left side of the screen, click on Price Book

    • Next click on Send to POS

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    • Review the status of your recent changes

    • The status may display as:

      • Changes Sent to Register

      • Success

    • It is common for the status to remain as Changes Sent to Register instead of showing Success

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  3. Verify point-of-sale Register Updates

    • As long as the changes appear to have been applied to the point-of-sale register, the process is complete, and no further action is needed


Frequently Asked Questions

What should I do if the status says "Changes Sent to Register" for an extended period?

  • If the status does not update to "Success" but you observe that the changes have been applied to your point-of-sale register, no action is necessary.

  • If the changes have not been reflected on the point of sale, contact the PDI Customer Support team for assistance.

How can I confirm if my promotions were successfully updated on the POS register?

  • You can verify by checking the promotions directly on the point-of-sale register.

  • If the updates are visible and functional, they have been successfully applied, regardless of the status displayed in C-Store Essentials.

Can I resend changes if I am unsure whether they were applied?

  • Yes, you can resend the changes from the Send to POS page in C-Store Essentials.

  • Resending the updates ensures they are pushed again to the point-of-sale register.

Is there a way to track all updates sent to the point-of-sale register?

  • Yes, the Sent to POS page in C-Store Essentials keeps a log of all recent updates, including their current status.

  • This can help you monitor and manage changes effectively.

Does the "Changes Sent to Register" status indicate an issue with the point-of-sale system?

  • It is normal for the status to show Changes Sent to Register without progressing to Success.

  • If your point-of-sale register reflects the updates, no issue exists.

Why does the status not always show "Success"?

  • The status may remain as Changes Sent to Register due to system delays or certain point-of-sale configurations.

  • As long as the updates are reflected on your point-of-sale register, this status is not a concern.

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