Step-by-Step Process:
Go to C-Store Essentials Web Account
You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com
Click the “Forgot Password” button if you need help resetting your password
Locate Status of Recent Changes
On the left side of the screen, click on Price Book
Next click on Send to POS
Review the status of your recent changes
The status may display as:
Changes Sent to Register
Success
It is common for the status to remain as Changes Sent to Register instead of showing Success
Verify point-of-sale Register Updates
As long as the changes appear to have been applied to the point-of-sale register, the process is complete, and no further action is needed
Frequently Asked Questions
What should I do if the status says "Changes Sent to Register" for an extended period?
What should I do if the status says "Changes Sent to Register" for an extended period?
If the status does not update to "Success" but you observe that the changes have been applied to your point-of-sale register, no action is necessary.
If the changes have not been reflected on the point of sale, contact the PDI Customer Support team for assistance.
How can I confirm if my promotions were successfully updated on the POS register?
How can I confirm if my promotions were successfully updated on the POS register?
You can verify by checking the promotions directly on the point-of-sale register.
If the updates are visible and functional, they have been successfully applied, regardless of the status displayed in C-Store Essentials.
Can I resend changes if I am unsure whether they were applied?
Can I resend changes if I am unsure whether they were applied?
Yes, you can resend the changes from the Send to POS page in C-Store Essentials.
Resending the updates ensures they are pushed again to the point-of-sale register.
Is there a way to track all updates sent to the point-of-sale register?
Is there a way to track all updates sent to the point-of-sale register?
Yes, the Sent to POS page in C-Store Essentials keeps a log of all recent updates, including their current status.
This can help you monitor and manage changes effectively.
Does the "Changes Sent to Register" status indicate an issue with the point-of-sale system?
Does the "Changes Sent to Register" status indicate an issue with the point-of-sale system?
It is normal for the status to show Changes Sent to Register without progressing to Success.
If your point-of-sale register reflects the updates, no issue exists.
Why does the status not always show "Success"?
Why does the status not always show "Success"?
The status may remain as Changes Sent to Register due to system delays or certain point-of-sale configurations.
As long as the updates are reflected on your point-of-sale register, this status is not a concern.