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How to Restrict User Accounts to Specific IP Addresses

This article outlines the process to restrict users to logging in only from a specific location using IP address restrictions

Updated over a month ago

Step-by-Step Process

  1. Access C-Store Essentials Web Account

    • Use your account credentials to access the PDI C-Store Essentials platform

  2. Navigate to the Manage My Store Screen

    • On the top-right, click on the Manage Account button (human silhouette icon)

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    • Next click on the Manage My Store option

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    • On the top-right, click on the Users button

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    • Locate the user and click on the Details icon

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    • From the user's details page, click on the Allow IP’s tab

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    • Click the Add New Button

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    • Enter the static IP address you want to allow

    • Click the Add button once done

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Note: Do not set IP restrictions for the owner account. This feature is intended for all access levels below the owner.

3. Enable IP Restrictions

  • Locate the user and click on the pencil icon to update the account

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  • Set "Is IP Restrictions Enabled" to Yes

  • Click on Update once done

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Stop: Ensure IP restrictions are set up before enabling this feature to avoid login issues for the user.


Frequently Asked Questions

What is a static IP address, and why is it required?

  • A static IP address is a fixed address assigned to a location's internet connection.

  • It is essential for setting IP restrictions, as dynamic IP addresses frequently change and would not work with this feature.

Can IP restrictions be applied to the owner account?

  • No, IP restrictions should not be applied to the owner account.

  • This feature is meant for other user access levels.

How do I find my static IP address?

  • You can find your static IP address by checking with your internet service provider (ISP) or accessing your network settings.

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