Step-by-Step Process
Desktop Process
Go to CStore Essentials Web Account
You can access CStore Essentials by clicking here or going to https://secure.cstorepro.com
Click the “Forgot Password” button if you need help resetting your password
Navigate to the Manage Items Screen
On the left side of the screen, click on Price Book
Next click on Items
Add the New Item
On the top right side of the screen, click on the + plus icon to add a new item
Enter the Scan Code
On the next screen, enter the full barcode into the Scan Code field
Next click the Find button
Update the Item Information
If this item is not already in the store, there will be a banner displayed that states “This item is not available in the store. Please add it to the store.”
Be sure to update the basic information associated with the store such as the following:
Department
Tax Type
Retail price
All other fields are optional and can be updated later if needed
By selecting the “Manually send these changes to the register” option you will need to verify the information one final time
If you wish to add multiple items, you can select the create another check box and repeat the process for the items that need to be added
Once you are ready to send the item to your store, click the Add Item button on the bottom right side of the screen
Verify the Information
After clicking the Add Item button, you will be redirected back to the Manage Items screen
On the left side of the screen, click on the Price Book option
Then click on the Send to POS option
You will then see a banner on the Send Changes to register screen that states the number of Item changes and Promotion changes that have not been sent to the register yet
To verify the information you just added, click on the Item option in the banner
You will then see the item that you previously added
Confirm the information is correct
Once you are ready, click the check box on the right side of the item
Then select the send to register option
✅ Note: The information can take up to 10 minutes to reflect on the register. If your point-of-sale is a Commander, you will need to log out and log in. If your point-of-sale is a Passport, you will need to click No Sale before the information is updated.
Mobile Application Process
Login on your Mobile Device
Locate the C-Store Essentials app on your mobile device
Login using your Username and Password
✅ Note: The credentials need to have Owner or Mobile Price Book access
Add New Item
After signing in, click on the Manage Price Book option
Next enter the Barcode, by manually typing it, or clicking on the camera option to scan the barcode with your mobile device’s camera
✅ Note: To scan the barcode, you will need to Allow the C-Store Essentials App, to access your camera
After scanning the barcode with your mobile devices camera, the item will automatically be looked up and displayed on your screen
Update the Price, Department, and Tax Type for the item
Click the Save Changes option at the bottom of the screen, once you are ready
Send the Information to the register
Click on the menu option on the top right side of the screen
Next click on Price Book
Then click on Send Changes To Register
On the next screen, click on the Send Items to Register option
Once complete you will see the All Items Sent Successfully message
Frequently Asked Questions (
How long does it take for item changes to appear at the register?
How long does it take for item changes to appear at the register?
Item changes typically take up to 10 minutes to reflect on the register.
If you use:
Commander point-of-sale, log out and log back in.
Passport point-of-sale, press No Sale to refresh the system.
What should I do if I forgot my password?
What should I do if I forgot my password?
Click Forgot Password on the C-Store Essentials login page to reset your credentials.
Can I scan a barcode using my mobile device?
Can I scan a barcode using my mobile device?
Yes. When adding an item through the mobile app, tap the Camera icon to scan the barcode.
Ensure that the app has Camera Access enabled.
What credentials do I need to access the mobile app?
What credentials do I need to access the mobile app?
Your account must have Owner or Mobile Price Book access to log in and manage items.
How do I send item changes to the register from the mobile app?
How do I send item changes to the register from the mobile app?
Select Menu > Price Book > Send Changes to Register.
Select Send Items to Register.
You will see a confirmation message: "All Items Sent Successfully."
Can I add multiple items at once using the desktop application?
Can I add multiple items at once using the desktop application?
Yes. Select the Create Another checkbox before saving an item to quickly add multiple items in succession.