Once your test submissions have been approved by RJR, you must update your environment to LIVE in order to begin sending production scan data files
You will receive a confirmation email from RJR/MSA stating that your TEST file was processed successfully
After receiving this email, you can begin submitting LIVE production files
This change must be made manually in your C-Store Essentials dashboard
Step-by-Step Process
Log in to Your Account
Log in to your PDI C-Store Essentials account
Access Scan Data Dashboard
On the left side of the screen, click on Scan Data Loyalty & Offers
Next click on Dashboard
Open Environment Settings
Under RJ Reynolds Tobacco Scan Data:
Click the three-dots menu (⋮) next to the program name
Select Update Submission Environment
Change to LIVE
In the Update Submission Environment box:
Select Live Environment from the dropdown
Click Submit to complete the update
Frequently Asked Questions
What happens if I do not switch to LIVE after approval?
What happens if I do not switch to LIVE after approval?
Your scan data files will continue to be submitted to the TEST environment and will not be processed for rebates.
Can I switch back to TEST later?
Can I switch back to TEST later?
No. Once you are submitting LIVE files, you should remain in the LIVE environment unless instructed otherwise by RJR or MSA.
How long after switching to LIVE will my submissions count for reimbursement?
How long after switching to LIVE will my submissions count for reimbursement?
Submissions begin counting for rebate eligibility once the LIVE environment is active and a full week of data is collected.