The PDI C-Store Essentials platform sends weekly email updates confirming whether your scan data file was successfully submitted or if any issues occurred
You must have already completed scan data setup with Altria, RJR, or ITG
A full week of scan data must be collected before submissions begin
Weekly status emails will come from PDI C-Store Essentials
Step-by-Step Process
Log in to Your Account
Go to PDI CStore Essentials
Log in using your store’s credentials
2. Access Past Submissions
On the left side of the screen, click on Scan Data
Next click on Past Submission
3. Review Submission Status
Download any previous submission files for your records
If a submission failed, the system will display a Failure to Generate message
4. Troubleshoot Submission Failures
If you see a failure message, click here to understand the issue and how to resolve it.
Frequently Asked Questions
When are scan data files submitted?
When are scan data files submitted?
Scan data files are submitted weekly, after a full week of transaction data has been collected.
How will I know if my file was successfully submitted?
How will I know if my file was successfully submitted?
You will receive a weekly email from PDI CStore Essentials indicating whether your file was submitted successfully or if there was an issue.
Can I view or download a copy of my past scan data submissions?
Can I view or download a copy of my past scan data submissions?
Yes. From your account, navigate to Scan Data > Past Submission to view or download all previously generated files.
What does "Failure to Generate" mean?
What does "Failure to Generate" mean?
This means the scan data file was not created due to a possible issue with your POS data, pricing setup, or scan data configuration.
Click here to view troubleshooting steps.