Skip to main content

How to Return Discontinued Deactivated Lottery Packs in PDI C-Store Essentials

This guide outlines the steps for returning discontinued deactivated lottery packs in PDI C-Store Essentials

Updated over a month ago

  • Follow these steps only for games that have not been activated and are being returned.

  • If a game has been partially sold and is being returned or closed out, it must be sold out on the daily reading.

Step-by-Step Process

  1. Go to C-Store Essentials Web Account

  • You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com

  • Click the “Forgot Password” button if you need help resetting your password

2. Navigate to the Lottery Return Pack Page

  • On the left side click Lottery > Return Packs

3. Select the Return Details

  • On the Lottery Return Pack screen, select the Return Date

  • Choose the Ticket Type and Ticket Code box

4. Scan or Enter the Pack Information

  • Use a USB barcode scanner or any scanner you have to scan the pack being returned

  • Alternatively, you can manually enter the Game Number and Pack Number being returned

5. Complete the Return Process

  • Repeat the above steps for each of the games being returned

  • Once done, click Finish to complete the process

Important Notes

  • Only return deactivated games that have not been sold

  • Partially sold games must be sold out on the Daily Reading before returning them

Frequently Asked Questions

What should I do if I have partially sold games?

  • You need to sell out the game on the Daily Reading before you can return it.

How do I know if a game is activated or not?

  • An unactivated game is one that has not been sold.

  • If the game has been partially sold, it must be handled via the Daily Reading.

Can I manually enter the pack number if I don't have a barcode scanner?

  • Yes, you can manually enter the Game Number and Pack Number being returned.

Can I return discontinued activated packs?

  • No, activated packs must be sold out on the Daily Reading before they can be returned.

What happens after I click Finish?

  • Once you click Finish, the return process is complete and the packs will be removed from your inventory.

Did this answer your question?