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How to Cancel Your PDI C-Store Essentials Account

If you need to cancel your PDI C-Store Essentials service, follow the steps below to ensure a smooth cancellation process

Updated over 3 weeks ago

We’re sorry to see you go but respect your decision!

Step-by-Step Process

  1. Prepare Your Cancellation Request

  • You may contact support at 1-866-265-5826 or 281-265-2245 (if local) ( Press Option: 4 for billing, 9am-5pm CST, M-F) to begin the request to cancel your account.

  • For an immediate response, it is best to send an email to csebilling@pditechnologies.com with the subject: CSE Service Cancellation

2. Include the Following Information in Your Email:

  • Store Name

  • CSE Account Number (If you don’t know it, provide the username used to log in.)

  • Email Address for Confirmation

  • Phone Number

  • Name of Authorized Person

  • Reason for Cancellation

3. (Optional) Provide New Owner Information

  • If you are selling your business and the new owner wants to continue using PDI C-Store Essentials, we would appreciate a referral

  • Please see How to Change Ownership for further information

  • Include the new owner's name, phone number, and email address if applicable

Frequently Asked Questions

How long does it take to process my cancellation request?

  • Cancellations are typically processed within a few business days after submitting your request however it can take up to a week.

  • Please contact support if you have not received a response regarding your cancellation request.

What if I don’t know my CSE Account Number?

  • You can provide the username used to log in, and our team will locate your account.

Will I receive a confirmation email?

  • Yes, you will receive an email confirmation once your cancellation has been processed.

Can I cancel my account over the phone?

What happens if I change my mind after submitting the cancellation request?


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