❗Stop: Departments must first be added in your point-of-sale system before they can be synced in PDI C-Store Essentials. Please confirm the departments are already set up in your point-of-sale before completing the steps below
Step-by-Step Process
Access the Manager Workstation
On your main Passport register, click on Manager Workstation
Next click on Setup
Then click on Store
Lastly, click on Department Maintenance
Add a New Department
Click the Add button on the right side of the screen
Complete the Department Setup
Follow the on-screen prompts to create the department
Click Save once done
Configure Payout Departments (If Applicable)
If adding a payout department (e.g., lottery/lotto payout), mark it as negative
Ensure the Network Product Code is set to 400 (if not, enter 400 manually)
Check the box for "May Appear as POS Department Key."
Frequently Asked Questions
Does adding a department in PDI C-Store Essentials update my point-of-sale register?
Does adding a department in PDI C-Store Essentials update my point-of-sale register?
No, departments must first be added in your point-of-sale system before syncing with PDI C-Store Essentials.
How do I sync my newly added departments in PDI C-Store Essentials?
How do I sync my newly added departments in PDI C-Store Essentials?
Once the department is created in Gilbarco Passport, it will automatically sync with PDI C-Store Essentials using the same Department ID.
What should I do if my department is not syncing?
What should I do if my department is not syncing?
Check that the department was successfully added in Gilbarco Passport and has a valid Department ID
If issues persist, contact PDI C-Store Essentials Support
Why do I need to mark a payout department as negative?
Why do I need to mark a payout department as negative?
Marking a payout department as negative ensures proper financial tracking for lottery or lotto payouts.
Who should I contact for issues related to Gilbarco Passport?
Who should I contact for issues related to Gilbarco Passport?
For any Gilbarco Passport or POS register-related issues, please contact the Gilbarco Help Desk.