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Installation for NCR Radiant Lab
Installation for NCR Radiant Lab

This article outlines the process for setting up an NCR Radiant lab

Updated over 3 weeks ago

This is a 3-part process that can take between an hour and 2 hours to complete

  1. NCR Lab Setup

  2. Setting Up Departments

  3. Setting Up Tax Information

Red exclamation icon - Free red exclamation iconsStop! Before you begin, you will need to contact NCR to make some quick updates depending on your system setup. If there are no departments or Pricebook on the register before installation, the NCR system will remain down until the process is complete

  • The pricebook cannot be extracted from NCR Radiant.

  • Once installation is complete, you will need to scan your store items or use common items to rebuild the

⛔ Please note that PDI does not have the ability to make changes on the NCR Point of Sale system. Please contact NCR and refer to the verbiage based on your system setup.

  • NCR Radiant with BackOffice

  • NCR Radiant with no current BackOffice

  • NCR Radiant with a Prior Back Office

    • Contact your NCR technician and request the following:

      • “Hi NCR Technician, Can you please delete both the Departments and Pricebook from the register so that I can complete the Cstore Backoffice installation? Thank you”

  • NCR Radiant with no Prior Back Office

    • Contact your NCR technician and request the following:

      • “Hi NCR Technician, Can you please delete the Pricebook from the register so that I can complete the Cstore Backoffice installation? Thank you"

    • Existing Departments on the register will remain available for use

Red exclamation icon - Free red exclamation iconsStop! Please confirm that you have the (5) pieces of information you need to set up the NCR Radiant Lab

  1. External IDs for Departments

    • Prepare the Department Name and External ID for both new and existing departments

  2. Gas Grades

    • Make sure you have the correct External IDs for the gas grades

  3. Tax Information

    • Gather the necessary Tax Information with the correct External IDs

      • Default IDs will not work, so ensure the information is up to date

  4. Tenders

    • Work with the Radiant Help Desk to create and receive External IDs for the tenders

  5. Configuration Report

    • Ask the Radiant Help Desk to save a Configuration Report on your desktop

    • This report will include Departments, Gas Grades, and Tax External IDs

      • Note: Tender External IDs will need to be provided separately, as they are not included in the configuration report

Step-by-Step Process

1. NCR Lab Setup

  • VPN Setup

    • Your lab was delivered with a Cisco VPN router that should have been setup by your NCR Technician

      • If you do not have the Cisco VPN router, please contact your NCR technician to locate the router

    • The Cisco VPN Router allows your lab to connect to the network with minimal changes

  • Access to NCR Drive

    • From your BackOffice computer, open File Explorer

    • Search for the NCR drive by navigating to the IP address provided by your NCR Technician

      • If you are unsure what the IP address is for the NCR drive, please contact your NCR technician to get the IP Information

  • Verify Access to Export and Import Folders

    • Verify you see both NAXMLExportFiles and NAXMLImportFiles folders in the NCR Drive

    • Once verified, right-click each folder and select Map Network Drive to set up the connection

      • Please contact NCR to collect the information that you should Map the drive to

2. Setting Up Departments in NCR

⛔ Please note that PDI does not have the ability to make changes on the NCR Point of Sale system. PDI recommends completing Sections 2 and 3 with your NCR technician.

  • Log In to Your NCR Register

  • Access Merchandise Settings

    • On the left side of the Radiant Site Manager, click on the Configuration folder in the menu on the left side

    • Next, click on the Merchandise folder

    • From the Merchandise folder, select the Category Management option

  • Retrieve Department Info

    • After you click on the Category Management option, a list of departments will appear in the right side of the window

    • Click on each department to view the Category Name and External ID

      💡The Category Name is the department name you will use in PDI CStore Essentials

      💡The External ID will be the department ID

3. Setting Up Tax Information

⛔ Please note that PDI does not have the ability to make changes on the NCR Point of Sale system. PDI recommends completing Sections 2 and 3 with your NCR technician.

  • Access Tax Information

    • Go back to the Menu on the left side and select the Tax Folder

    • Next, Select Tax Setup

  • Retrieve Tax Name and ID

    • Select the Tax information for your site

    • Locate the Tax Name, Tax ID and percentage

      • This information will be used to update C-Store Essentials

Frequently Asked Questions

What should I do if I need to delete departments or pricebooks from my NCR register?

  • Contact the Radiant Help Desk to delete both the departments and pricebook for systems with a prior back office. For systems with no prior back office, only the Pricebook needs to be deleted.

How long does the NCR Radiant installation take?

  • The installation process typically takes 2 hours, but may extend if there are incomplete or incorrect settings.

How do I set up the Pricebook after installation is complete?

  • You will need to scan your store items or use common items to rebuild the Pricebook since it cannot be extracted from the NCR Radiant system.

What do I need to prepare before the installation?

  • Ensure you have the correct external IDs for departments, gas grades, and tax information. Additionally, contact the Radiant Help Desk for tender External IDs and a Configuration Report.

How can I access the NCR drive and set up folders?

  • Use the provided IP address to access the NCR drive. Ensure you have access to the NAXMLExportFiles and NAXMLImportFiles folders, then right-click each folder and select Map Network Drive.

How do I retrieve the tax ID for my NCR system?

  • From the Category Management screen, select Tax Setup and double-click on the tax entry to retrieve the Tax ID, along with the Tax Name and percentage.

Do I have to delete my current Pricebook and departments in order to complete the installation?

  • Yes. You must delete Pricebook and departments in order to setup the NCR lab.

  • If you do not delete the Pricebook and departments that are already setup, the Backoffice setup for Cstore will be unable to successfully install.

Is my NCR Radiant version compatible with Cstore setup?

  • The only NCR Radiant version compatible with Cstore is RPOS 2018.1.7.

Why do I need to contact NCR Helpdesk to complete the changes on my POS?

  • NCR may require a backup, and only their support can complete it.

  • Due to limited access, it is best to have NCR support walk you through the setup.

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