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How to Resolve Error 1053: The Service did not Respond to the Start or Control Request in a Timely Fashion

This article outlines the process to troubleshoot and resolve the Error 1053 when trying to start the CStore Essentials POSLink Service

Updated over a month ago

  • The error may occur due to timeout settings or missing DLL files

  • This usually occurs when trying to install the POSLink application

  • The majority of times this error occurs due to issues with the retailer's device

Step-by-Step Process

  1. Check Windows Timeout Settings

    • By default, Windows has a timeout setting that may force services to abort if they take too long to respond.

  2. Adjust the Timeout Setting

    • Modify the Windows registry to change the timeout value, which may help resolve the issue.

  3. Use Windows System File Checker

    • A missing or conflicting DLL file can cause Error 1053

    • To check and fix this, use the System File Checker tool

  4. Run the System File Checker

    • Use the command prompt to run the System File Checker tool, which compares system files with online copies and replaces any discrepancies

Frequently Asked Questions

What is Error 1053 and why does it happen?

  • Error 1053 occurs when the C-Store Essentials POSLink Service fails to start due to timeout settings or missing DLL files.

How can I change the timeout setting in Windows?

  • The timeout setting can be changed by modifying the Windows registry.

  • This will allow the service more time to respond before it is terminated.

How do I fix a missing DLL file?

  • A missing DLL file can be fixed by running the Windows System File Checker, which will check for discrepancies and replace any missing files.

Can I resolve this issue remotely?

  • While troubleshooting can be attempted remotely, if the problem persists and involves replacing hardware or other complex issues, onsite support may be required.

  • Onsite support is not provided.

What should I do if I am planning to replace my Back Office computer?

  • If you're replacing your Back Office computer, we can assist with setting up the new C-Store Essentials POSLink version.

  • Please inform PDI Customer Support to ensure the setup of your new BackOffice computer is complete

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