Step-by-Step Process
Go to C-Store Essentials Web Account
You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com
Click the “Forgot Password” button if you need help resetting your password
Click the Question Mark Icon
Select "Chat with Agent"
Click "Send Us a Message"
Provide a Detailed Description
Frequently Asked Questions
What information should I include in my message?
What information should I include in my message?
When creating your ticket, include a detailed description of the issue you are experiencing.
This will help us better understand your problem and ensure you are connected to the correct support team.
How do I know if my ticket was successfully created?
How do I know if my ticket was successfully created?
After submitting your message, you should receive a confirmation indicating that your ticket has been successfully created and is being reviewed.
Can I track the status of my ticket?
Can I track the status of my ticket?
You can follow up on your ticket and receive updates through the LiveChat system once it is created.
What if I need urgent assistance?
What if I need urgent assistance?
If you require immediate assistance, please indicate the urgency in your ticket description, and our support team will prioritize your case.
Can I edit my ticket after submitting it?
Can I edit my ticket after submitting it?
You can follow up and provide additional details in the chat window, but editing the original ticket submission is not possible once it's created.