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How to Create a Ticket in LiveChat

This article outlines the process to create a ticket in LiveChat through your C-Store Essentials account, providing a detailed description of your issue to help connect you with the right support

Updated over a month ago

Step-by-Step Process

  1. Go to C-Store Essentials Web Account

    • You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com

      • Click the “Forgot Password” button if you need help resetting your password

  2. Click the Question Mark Icon

    • In the top-right corner of your account, click on the ? (Question Mark) icon

  3. Select "Chat with Agent"

    • You will then be redirected to the How can we help? Screen

    • From the available options, select Chat with Agent to begin the process of starting a chat your ticket

  4. Click "Send Us a Message"

    • A chat box will then open on the bottom right side of the screen

    • Click on the Messages tab

    • Next, click on Send us a message to start a connection with a PDI Customer Support representative

  5. Provide a Detailed Description

    • Select the appropriate option from the list of choices based on your issue

    • This will help support understand the issue and connect you with the right person

Frequently Asked Questions

What information should I include in my message?

  • When creating your ticket, include a detailed description of the issue you are experiencing.

  • This will help us better understand your problem and ensure you are connected to the correct support team.

How do I know if my ticket was successfully created?

  • After submitting your message, you should receive a confirmation indicating that your ticket has been successfully created and is being reviewed.

Can I track the status of my ticket?

  • You can follow up on your ticket and receive updates through the LiveChat system once it is created.

What if I need urgent assistance?

  • If you require immediate assistance, please indicate the urgency in your ticket description, and our support team will prioritize your case.

Can I edit my ticket after submitting it?

  • You can follow up and provide additional details in the chat window, but editing the original ticket submission is not possible once it's created.

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