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How to Manually Extract Day Close & Transaction Sales from Verifone

This article outlines the process to manually repoll missing Day Close and Live Data Transaction Sales from Verifone using the C-Store Essentials POSLink Application

Updated over a month ago

Step-by-Step Process

1. Go to C-Store Essentials Web Account

  • You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com

  • Click the “Forgot Password” button if you need help resetting your password

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2. Locate the POSLink Shortcut on Your Desktop

  • From your Backoffice computer, locate the POSLink shortcut

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  • Double-click the shortcut or right-click and select Open to launch the POSLink application

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3. Set the Required Date and Click REUPLOAD

  • Under the Last Day Report section, set the required date for the Day Close and Live Data transactions

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  • Click the REUPLOAD button under the Last Day Report section

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4. Wait for the System to Repoll & Upload Transactions

  • The system will attempt to repoll and upload all the available Day Close and Live Transaction Sales from the specified date as generated by the register

6. Close or Leave the POSLink Application Open

  • Once the process is complete, you may close the POSLink application or leave it open

Frequently Asked Questions

What if the REUPLOAD button does not work?

  • If the REUPLOAD button is not responding, check if your back office computer is properly connected to the Verifone point-of-sale register.

  • You may also try restarting the POSLink application or the computer to ensure proper functionality.

Can I select a specific date range for the transaction sales?

  • No, the system will only allow you to set a specific date for the last Day Report. For a broader date range, you would need to manually extract data for individual days.

How long does it take for the system to repoll and upload the transaction sales?

  • The process typically takes a few minutes, depending on the volume of data.

  • However, it may take longer if the system has a large number of transactions to process.

What should I do if the missing data is not uploaded after following these steps?

  • If the data is still missing, contact support for assistance.

  • It might be due to a communication issue between the point-of-sale register and the back office system.

Do I need to keep the POSLink application open during the repoll process?

  • No, you can close the POSLink application after initiating the repoll process, but it’s not required.

  • The system will continue processing the transactions in the background.

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