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How to Auto Sync point-of-sale register's Departments into the C-Store Essentials Account

This article outlines the process to update Departments, Tax IDs, Fuel IDs, Tender Types, and more into your C-Store Essentials account from your Gilbarco Passport or Verifone pos-Registers

Updated over a month ago

Requirements:

  • This process should only be followed if you have added new Departments/IDs on your POS-Register

⛔Stop! Do not auto-sync if you have completely changed the existing Departments/IDs on the POS-Register, as this could cause issues with your C-Store Essentials Price Book

Step-by-Step Process

  1. Go to C-Store Essentials Web Account

  • You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com

  • Click the “Forgot Password” button if you need help resetting your password

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2. Find the POSLink Shortcut

  • From your Backoffice computer, locate the POSLink shortcut

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3. Launch the POSLink Application

  • Double-click or right-click and select Open to launch the POSLink application

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4. Click the Settings Icon on Top-Right

  • In the top-right corner, click on the Settings icon

  • A dropdown list will then appear with 3 different options to choose from

  • From the menu, choose Upload Register Settings

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5. Sync and Upload

  • The system will auto-sync the register's Departments, Tax IDs, Fuel IDs, Tender Types, and other relevant information into your C-Store Essentials account

Frequently Asked Questions

What should I do if I have changed existing Departments/IDs on my POS-Register?

  • If you have completely changed the existing Departments or IDs, do not auto-sync, as this may cause issues with your C-Store Essentials Price Book.

  • Contact PDI Customer support for assistance.

How long does the sync process take?

  • The sync process usually takes a few minutes depending on the volume of data being transferred.

  • If the sync takes longer than expected, please check your internet connection or try restarting the POSLink application.

Can I auto-sync multiple registers at once?

  • No, you will need to sync each register individually using this process.

What if I notice discrepancies after syncing?

  • If you encounter any discrepancies, such as incorrect departments or items, contact CStore Essentials support for further assistance.

Is it necessary to keep the POSLink application open during the sync?

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