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Datto: Introducing Our Latest Tool for Proactive Maintenance and Support
Datto: Introducing Our Latest Tool for Proactive Maintenance and Support

This article outlines the process to understand and utilize Datto, a tool designed to enhance our support and installation capabilities for PDI Technologies products, ensuring that your systems remain secure and operational

Updated over 3 weeks ago

What is Datto?

  • Datto is a software tool that allows us to provide more efficient support for PDI Technologies products

  • By installing Datto on your Back Office computer, we can remotely perform updates, install new features, and maintain your systems without needing to interrupt your business operations

  • This gives you peace of mind knowing that our team can assist you promptly and proactively

Why It's Beneficial for You

With Datto installed on your Back Office computer, you can enjoy several key benefits:

  1. Remote Support

  • We can troubleshoot and resolve issues related to PDI products without disrupting your daily operations, minimizing downtime

2. Software Updates

  • Datto enables us to keep your PDI products up to date with the latest features and security patches, ensuring your systems stay secure.

3. Proactive Maintenance

  • Datto allows our team to monitor your systems and address potential problems before they become critical, helping your operations run smoothly.

Security and Privacy

We understand the importance of security. Here are the key points about how we use Datto:

  • Limited Access and Confidentiality Our team only uses Datto for tasks directly related to PDI Technologies products. We are committed to maintaining the confidentiality and security of your data.

By installing Datto, you gain peace of mind, knowing that we can offer faster, more effective support to keep your systems secure and operational.


Frequently Asked Questions

How does Datto help minimize disruptions to my business?

  • Datto allows us to perform troubleshooting and updates remotely, ensuring minimal interruption to your operations.

Is my data safe with Datto?

  • Yes, our use of Datto is limited to PDI Technologies products, and we maintain strict confidentiality and security regarding your data.

What happens if there's an issue with my PDI product?

  • With Datto installed, we can remotely address any problems or apply fixes, ensuring faster response times and reducing downtime.

Do I need to do anything to maintain Datto?

  • Once Datto is installed, it runs in the background, ensuring your system stays up-to-date.

  • You do not need to manually maintain it.

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