This is a common issue if PDI CStore Essentials is not installed as as an administrator or if the back office PC in which PDI CStore Essentials was installed is running on Windows XP. The message that appears is that either the loading wheel keeps spinning or the following message appears for windows xp users.
To solve for this issue, users need to download and install the following to programs.
- Run and install Microsoft Visual C++ 2012 Redistributable (x86) package
- Run and install SSCERuntime enviornment
Once these two have been installed, run PDI CStore Essentials CSPPOS utility again. If the problem continues please contact PDI CStore Essentials Help Desk.