STEP 1: Locate the Mako Router connected to your Passport POS (pictures below, models may vary):
STEP 2: Connect the Ethernet cable from the Back Office Computer to PORT 3 On Mako Router. If Port 3 is already used then it may be connected to a Mako switch (picture below) and you can connect to any 'open' and available port.
STEP 3: Log into your Windows Operating System with Administrative rights. Open Control Panel, Network & Sharing Center -> Change adapter options -> Right-click on your Ethernet Card or Ethernet-USB-adapter connected to the Mako router. Locate -> Internet Protocol Version 4 (TCP/IPv4) and enter the IP settings below:
Setup the I.P. on the connection as Follows
I.P. address 192.168.13.2
Subnet Mask 255.255.255.224
Default gateway 192.168.13.1
Preferred DNS 192.168.13.1
Alternate DNS 8.8.4.4
In case you have a dual network card setup:
Step 4: Open the Command Prompt ( with Administrative rights) and enter the following command (before connecting to XML folder) below:
route -P add 10.5.48.2 mask 255.255.255.224 192.168.13.1
Step5: Open folder (any)-> Network- right click for map network drive->
Connection to XML Folder using \\10.5.48.2\XMLGateway
Select connect using different credentials ->
Username: BackOffice
Password: BackOffice
Follow the prompts to finish the connection. If your connection to XML folders were successful you will see XML Gateway folders like in the picture below:
Step: 6
If the above steps don't provide access to XML Gateway folders then please call and contact Mako Support. Explain that you are installing a new back Office and would need PORT 3 open and IP address Mapped to reach the XML Gateway Folders on your Passport POS. In case of a Mako switch connected to Port 3 you will need a Port to be opened on the switch to access the XML folders (like above).
Step 7:
Try the above Step 1-5 again.