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How to Switch Scan Data to Skupos
How to Switch Scan Data to Skupos
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Written by Mary Trinko
Updated over 4 months ago

Switching your scan data provider to Skupos (a PDI Technologies company) Select from the options below.

Getting Started with Altria

1. Contact your Altria representative

  • Let them know that you are switching providers for the Digital Trade Program. They may have you sign a new “Digital Trade Program Agreement” form.

2. Contact your Skupos sales representative

  • Provide your Altria Retail Control Number (RCN) or Master Account Number (MAN) during the Skupos sign-up process or by emailing altriascandata@skupos.com

3. Skupos will let IRi Worldwide (IRi) know that we will be reporting your scan data

  • IRi will send a “Confirmation of Third-Party Change” email indicating the switch has started.

  • Shortly after, IRi will send a “New File Naming Convention” email indicating your submission credentials have been mapped to Skupos.

💡 Tip: Though the process is fairly automated past this point, please continue to check your email during the enrollment process in case IRi or Skupos reaches out with any questions.

Submitting Test Files

4. You will receive a “Request for File” email

  • This will prompt Skupos to submit a test file on your behalf. We will need to send a full week of data, so it is important to stay connected to your Skupos Sync software for us to submit a complete file.

❗ Alert: Please continuously ensure your Skupos Sync software is connected. If you are disconnected, Skupos will send you a "Sync Disconnected" notification.

Program Acceptance

5. You will receive a “Third-Party Change Complete” email

  • You can now offer multi-unit discounts and loyalty discounts, if eligible. Please confirm eligibility with your Altria representative.

❇️ Success: Congratulations on going live with Altria! It is important to check your email and Altria portal weekly for any file error notifications. Please contact our support team if you receive any errors.

Getting Started with Reynolds American Inc.

1. Email Skupos at rjr@skupos.com and Management Science Associates, Inc. (MSA) at rsc@msa.com

  • Let both Skupos and MSA know that you are switching providers for Reynolds American Inc. (RAI) scan data program.

❗ Alert: Please check your email often during enrollment, as MSA and Skupos will have questions throughout the process. If these emails are not answered, you will not move forward in the enrollment process.

Submitting a Test File

2. You will receive a "Switching Software Providers" email

  • This will provide Skupos with your new submission credentials and prompt us to submit a test file on your behalf.

  • We will need to send a full week of data, so it is important to stay connected to your Skupos Sync software for us to submit a complete file.

3. Check your MSA portal to ensure the test file processes successfully

  • Regularly check your MSA portal to see if your test file processed successfully. If you are alerted of any errors, please forward those to rjr@skupos.com.

❗ Alert: Please continuously ensure your Skupos Sync software is connected. If you are disconnected, Skupos will send you a "Sync Disconnected" notification.

Program Acceptance

4. You will receive an email indicating your test file processed successfully

  • At this point, you will want to confirm your validation status with your RAI representative.

  • If validated, you can now offer multi-unit and loyalty discounts through Skupos, if eligible (retailers with Clover devices excluded). Please confirm eligibility with your RAI representative.

❇️ Success: Congratulations on going live with RAI! It is important to check your email and RAI portal weekly for any file error notifications. Please contact our support team if you receive any errors.

Frequently Asked Questions:

  • Are my stores eligible?

    • Although many stores are eligible for this change, sites with Citgo, Exxon, Sunoco, and Shell sites aren't eligible (yet!).

    • Don’t worry, we will proactively message notify stores (through emails & banner messages within the CSE platform) when they’re eligible.

  • Why are retailers being asked to change their scan provider?

    • Some retailers who use CSE as their scan provider need to switch to Skupos (a PDI company) to adhere to tobacco provider standards.

    • Additional information on why this is happening for some retailers is listed here.

  • I received a text message from (844) - 922 - 3351, is that number affiliated with Skupos?

    • Yes! This is the shortcode we can use to give retailers updates.

  • What is Skupos?

    • Skupos is a PDI company, that PDI Technologies acquired in August '23.

  • Can I send questions to your team, through text messages?

    • No, we don’t currently have access to those questions or comments.

  • What if I need help installing Skupos?

    • If the article above doesn't answer your questions, please reach out to the Skupos customer care team (available M-F, from 8am-4.30 pm MST), at https://help.skupos.com/en/ and click on the bottom right to start a chat.

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