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CStore Essentials Scan Data Is Moving To Skupos
CStore Essentials Scan Data Is Moving To Skupos
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Written by Mary Trinko
Updated over 3 months ago

Your Scan Data Is On The Move

What's Happening?

With the recent acquisition of Skupos by PDI Technologies, we're streamlining our solutions and services. As part of this effort, PDI CStore Essentials Scan Data is transitioning to the Skupos platform. Your back-office functionality will remain with CStore Essentials.

We're thrilled about the advanced reporting capabilities this shift will unlock for you! However, to ensure seamless receipt of funds (or monthly payments) from Altria and Reynolds American Inc. (RAI), a few simple updates to your system are required.

What does this mean for you?

  • If you are impacted by this transition, you will have received an email with instructions on next steps, which include:

    • Book a Skupos installation (if required)

    • If submitting Altria scan data through CStore Essentials, email altriascandata@skupos.com to initiate your submitter switch.

    • If submitting RAI scan data via CStore Essentials, email rjr@skupos.com and rsc@msa.com to initiate your submitter switch.

    • Always ensure you stay connected to our sync software to avoid missed payments. Click here for connection tips.

  • If you cannot find the email, but think you should have one, reach out to Skupos support via chat at help.skupos.com (click the chat icon in the bottom, left corner).

❗ Alert: If you are a Citgo, Exxon, Shell, or Sunoco site you are not eligible to migrate your scan data to Skupos (yet!)

Frequently Asked Questions:

  • How do I message Altria to let them know my scan data submissions need to move to Skupos?

    • If you submit Altria scan data via CStore Essentials AND Skupos, no further action is required.

    • If you submit Altria scan data via CStore Essentials only, email altriascandata@skupos.com to initiate your submitter switch.

    • Sample email is below:

Hi -

Please switch our Altria weekly submission to being from CStore Essentials to be from Skupos. My Altria Account Number (RCN or MA#) is ___ and store address is ____. Let me know if you need anything else!

Here is my <add your RCN/MAN #> and I’m reaching out about store <add store address>.

Thanks!

  • How do I know that Altria has taken the necessary action items to move my scan data to Skupos?

    • After completing the switch you will see the confirming "Live" status on your Skupos dashboard.

      • This process typically takes 1 week

  • How do I message RJR to let them know my scan data submissions need to move to Skupos?

    • If you submit RAI scan data via CStore Essentials AND Skupos, no further action is required.

    • If you submit RAI scan data via CStore Essentials only, email rjr@skupos.com and rsc@msa.com to initiate your submitter switch.

      • Once validated after transitioning to Skupos, eligible RAI discounts can resume.

      • Sample email is below:

Hi -

Please switch our RAI weekly submission to being from CStore Essentials to be from Skupos. My RJR Account # is ___ and store address is ____. Let me know if you need anything else!

Thanks!

  • Are my stores eligible?

    • Although many stores are eligible for this change, sites with Citgo, Exxon, Sunoco, and Shell sites aren't eligible (yet!).

    • Don’t worry, we will proactively notify stores (through emails & banner messages within the CSE platform) when they’re eligible.
      ​

  • How do I change scan data providers?

    • Click here for detailed instructions as to how to switch your scan provider.

  • What happens if I don’t complete my steps?

    • If you do not complete the steps outlined in the email by the deadline, you will begin to lose your ability to get your monthly payments from tobacco brands.
      ​

  • What if I do not know when I will be available to participate in a (1) hour call?

    • Do not worry! You can book through the link in your email, up to the day of your appointment.

    • Can't find a link? Chat with the Skupos customer care team at help.skupos.com and they can help you set up a meeting.
      ​

  • I received a text message from (844) - 922 - 3351, is that number affiliated with PDI CSE?

    • Yes! This is a number we use to give retailers updates. Please do not reply to these texts.
      ​

Still have questions?

  • For any further questions, please contact Skupos support via chat at help.skupos.com (click the chat icon in the bottom, left corner) or by calling our support line at 1-800-559-1358 (option 1).

Be sure to sign up as soon as possible to make sure you do not miss any monthly payments.

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