Step-By-Step Process
For the Current Date:
Go to CStore Essentials Web Account
You can access CStore Essentials by clicking here or going to https://secure.cstorepro.com
Click the “Forgot Password” button if you need help resetting your password
2. Go to the Lottery/Lotto Section
On the left side of the screen, click on Lottery/Lotto
Next click on Day/Shift Closing
3. Locate the Sold-Out Pack
Click Enter Day Report
4. Undo the Sold-Out Status
Find the lottery game pack marked as sold out
Click Undo Sold Out next to the game pack
After you click the Undo Sold Out button, the pack will be updated, and you will then have the option to mark it as sold out
For a Locked (Past) Date:
Go to Lottery/Lotto Pack History
On the left side of the screen, click on Lottery/Lotto
Next click on Pack History
2. Search for the Game Pack
Enter the pack number in the Pack Number field and click Search
3. View Pack Details
Locate the game pack in the results and click Lottery List button on the right side of the line item
4. Undo the Sold-Out Status
Click Undo Sold Out and confirm by selecting Yes, mark as un-sold
Frequently Asked Questions
Correcting Errors in Lottery Pack Entry
Errors in confirming lottery game or pack data, such as entering an incorrect amount, can be corrected directly from the application. Here's how:
Go to Lottery/Lotto > Games.
Enter the relevant game number.
Click the pencil (edit) icon next to the game entry.
Adjust the amount or other incorrect details as needed.
Save or update your changes to apply them.
Following these steps ensures that your lottery game and pack data remain accurate and up to date. Consult the in-app help documentation or contact support if further assistance is required.
Can I undo a sold-out lottery pack for a past date?
Can I undo a sold-out lottery pack for a past date?
Yes, you can undo it for locked or past dates by following the steps under "For a Locked (Past) Date."
Can I undo a sold-out lottery pack for the current date?
Can I undo a sold-out lottery pack for the current date?
Yes, this can be done directly from the Day/Shift Closing page in the Lottery/Lotto section
How do I locate the sold-out lottery pack?
How do I locate the sold-out lottery pack?
Go to the Lottery/Lotto Section:
On the left side of the screen, click on Lottery/Lotto.
Then, select Day/Shift Closing.
Locate the Sold-Out Pack:
Click Enter Day Report to find the sold-out lottery game pack.