Setting up the POSLink Utility on a new or replacement computer requires following a series of steps to ensure smooth integration with your Point-of-Sale (POS) system. This guide provides clear, step-by-step instructions to help you complete the setup successfully.
Initial Preparation for Back Office setup:
Verify that the system meets all required hardware and software specifications for PDI Essentials. You can review the full list of requirements here:
https://help.cstorepro.com/en/articles/10685930-hardware-requirementsEnsure the Back Office computer is securely connected to the Managed Network Service Provider (MNSP) router (e.g., Cybera, Acumera, Paysafe, Fortinet, or MAKO) being used at your site. - Gather information such as the port number, IP address, subnet mask, default gateway, and DNS details. Consult your router's manual if necessary.
NOTE: Unplug the MNSP router's ethernet cable from the old Back Office computer and connect it to the new computer on the available ethernet port.
Go to your computer’s Control Panel (Win Key + X) → Power Options → Toggle the sleep settings to Never.
Verify POS Gateway connection on the Back Office Computer
For Verifone users, make sure you can access the Verifone Petroleum Control Center through any web browser.
Note: The Verifone Gateway IP may vary for Acumera MNSP router.Link: https://192.168.31.11/ConfigClient.html
For Gilbarco users, open File Explorer → right-click on This PC → select Map Network Drive. Enter
\\10.5.48.2\XMLGatewayand click Finish. When prompted for credentials, enter BackOffice for both the Username and Password, then continue.Note: The Gilbarco Gateway IP may vary for Acumera MNSP router.
How to download POSLink v10.2.1 and install on the Back Office Computer
Log in to your PDI Essentials account. From the left-side panel → go to Store Settings → Under Step 1, select See More → Click on Download.
Navigate to the Downloads folder on your computer and double-click on POSLinkInstaller.exe to begin the installation.
Copy the API Key from the Store Settings → Step 1
Open the POSLink application from the Desktop icon → Paste the API Key into the Store Token field → Click on Verify Store Token
Verify your store name and account number, then click Continue (might take couple of seconds to sync). Make sure you see a green circle with the status Connected to Passport, Commander, or Crony - depending on your POS type.
Conclusion
After completing the installation of the POSLink v10.2.1 application, your new or replacement computer will be fully set up to run PDI Essentials. Verify that Live Transactions and Day Closing reports are up to date, and price changes to the POS are successfully processed through PDI Essentials. Be sure to follow each step carefully. If you encounter issues such as the POSLink app not connecting to the POS, network-related errors, or data not uploading after installation, please contact our support team through TeamViewer for assistance.