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Missing Day Closing XML Files (FGM, MSM, MCM) from Trendar/Comdata

If day closing XML files (FGM, MSM, MCM) are not being received from Trendar to Back Office, our system cannot generate the required day closing reports. This guide will help you resolve this issue.

Updated over a week ago

❗ Problem

Missing day closing XML files means:

  • No FGM, MSM, or MCM files are being sent to the Back Office by Comdata

  • Day closing reports cannot be generated

✅ Solution: Enable Auto-Export Settings

Follow these simple steps to fix the issue:
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Step 1: 🖥️ Launch the Smart Station application on your Back Office Computer
Step 2: ⚙️ Click on Configuration
Step 3: 📱 Click on Application
Step 4: 💼 Click on POS/Back Office
Step 5: ✔️ Ensure the following two options are checked:

  • "Automatically Export Back Office file at EOD"

  • "Validate XML"

Step 6: 💾 Click Save to apply the settings
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🎯Expected Result

✅ Day Closing Data (MCM, FGM) will immediately start exporting to the Back Office
✅ Files will appear in the POS2BO folder
✅ Our program will process them for report generation

⚠️We strongly recommend making these configuration changes with the assistance of a Trendar Technician.

This ensures that:

  • ✅ Only the required settings for daily report file export are modified

  • ✅ No other critical settings are accidentally changed

  • ✅ Your system configuration remains stable and secure

Please note: We can provide guidance on which settings need to be enabled, but we cannot directly modify your Trendar system settings. For hands-on assistance with configuration changes, please contact Trendar Technical Support.
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