Description
If you're seeing the error message "Invalid value for store postal code" when attempting to validate your IBC, this means there's an issue with the postal code stored in your account. This error typically occurs when the postal code contains incorrect digits, trailing spaces, or other formatting issues that prevent successful validation.
Resolution Steps
Step 1: Click on the Human Silhouette icon
Step 2: Click on Manage my store.
Step 3: Click on Update store information
Step 4: Correct the Postal Code
Option A: Incorrect Postal Code
If the postal code is entirely wrong or missing digits, delete the existing value in the postal code field
Manually type in the correct postal code
Option B: Postal Code Appears Correct
Even if the postal code looks correct, delete the entire field content
Manually type in the postal code again (do not copy and paste)
Step 5: Click on Update to save changes.
Step 6: Re-attempt validating your IBC using your unique IBC number for the site.
⚠️ Important Notes
Do Not Copy and Paste: Avoid copying and pasting the postal code from other sources. This can introduce hidden trailing spaces or invisible characters that will cause validation to fail. Always type the postal code manually.
Why This Happens: The system performs strict validation on postal codes. Even a single trailing space or hidden character will cause the validation to fail, as the system cannot match the string exactly.
🆘 Still Need Help?
If you've followed all the steps above and are still experiencing issues with IBC validation, please reach out to our support helpdesk for personalized assistance. Our team will investigate and resolve any underlying system issues.