Context:
Under Price Book > Send to POS, the item batch does not show Success and instead shows "Changes Sent to Register".
How to Fix / What to Check
Scenario 1: Verify Passport POS Settings
Ensure your Passport POS settings are configured correctly as required by our program.
Confirm “Generate Acknowledgement Files” is checked
Save the settings successfully
Once this option is enabled, item price batches should return a Success status.
Instructions for Gilbarco Passport Settings
Scenario 2: Check Item Scanning at the POS
If the settings are correct but the batch still shows “Changes sent to Register”:
Scan the updated items directly at the POS.
If the items scan correctly, there is no issue with the Back Office to POS sync. The status code can be safely disregarded.
Important Notes
Not all batches are required to show Success.
Some Passport systems may return a generic status like “Changes sent to Register”
If items are scanning at the POS, the status can be safely disregarded
When to Contact Support
Please contact our Support Helpdesk for remote assistance if:
The batch status shows “Changes sent to Register” or “Failed” and the items fail to scan at the POS.
A support technician will promptly investigate the issue and provide a resolution.