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POS Items Scanning as Negative (Refund Due)

Learn how to address issues where items scan as Negative and show a Refund due at the POS level.

Updated yesterday

Overview

If items are scanning as negative amounts at the POS and the transaction shows a "Refund Due", this is typically not a pricing issue from the back office.
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Root Cause

This behavior is usually caused by the department or merchandise code configuration at the POS.
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Specifically, the department or merchandise code may have a setting enabled such as:

  • Negative Department


When this setting is enabled, all items under that department will scan as negative amounts.

Resolution

  1. Navigate to POS Department settings and ensure the "Negative Department" (or similar setting) is unchecked/disabled.

  2. Reach out to your respected POS Vendor (Gilbarco or Verifone Helpdesk) if assistance is required.

  3. Request that they:
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    • Review the affected department or merchandise code

    • Ensure the "Negative Department" (or similar setting) is unchecked/disabled

Expected Outcome

Once the department configuration is corrected:

  • Items will scan at the POS with positive retail values

  • Transactions will reflect a normal sale total instead of a refund

Summary

If items are scanning as negative: ➡️ Check POS department configuration ➡️ Disable any "negative/refund" setting ➡️ Contact Gilbarco/Verifone if assistance is needed

Important Notes

  • CStore Essentials cannot send negative pricing

  • Our system does not control or modify department settings at the POS level

  • This issue must be resolved directly within the POS configuration
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