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Temporary Advisory: Avoid Cross-Account Item Imports

Notice: We’re currently investigating a random issue following a recent update. If you manage multiple accounts, please avoid importing items between store accounts until further notice to prevent potential data inconsistencies.

Updated today

Overview:
Following a recent rollout, we’ve identified a sporadic issue that may occur when importing items between different store accounts. This issue does not affect all users but may lead to unintended changes in item details or pricebook data.

What You Should Do:

  • If you manage multiple store accounts, do not import items from one account to another at this time.

  • Continue using your accounts as usual for all other operations.

Why This Matters:
This is a precautionary measure to help you avoid potential data inconsistencies while we work on a fix.

Next Steps:
Our team is actively investigating the issue. We’ll notify you as soon as it’s resolved or when it’s safe to resume cross-account imports.

Need Help?
If you notice any unexpected changes or have concerns, please contact support.

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