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How to connect your Back Office Computer to the Cybera 325 Router with a Commander Point of Sale

This article outlines the setup process for connecting the BackOffice computer to the Cybera 325 router with a Commander Point of Sale

Updated over 2 months ago

❗ Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice Computer to the Cybera 325 Router

  1. Cybera Zone Router

  2. Backoffice Computer

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here

Step-by-Step Process

1. Connect the BackOffice Computer

  • Begin with connecting one end of the ethernet cable to Port 1-4 of the Cybera 325 Router

  • Plug the Ethernet cable into the ethernet port on your BackOffice computer

    • The necessary drivers should install automatically

  • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

    • You will then need to connect one end of the ethernet cable to the adapter

2. Configure IPv4 Settings

  • From your Backoffice Computer, open the Network and Sharing Center

  • Click on Change Adapter settings on the right side of the screen

  • Right click on your Ethernet Adapter and select Properties

  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties

  • Choose Use the following IP address and input the following details:

    • IP Address: 10.96.10.2

    • Subnet Mask: 255.255.255.0

    • Default Gateway: 10.96.10.1

    • Preferred DNS: 8.8.8.8

    • Alternate DNS: 8.8.4.4

  • Click Ok once you have updated the IP address and close the window

3. Open the Command Prompt as an Administrator

  • Click the Start menu or press the Windows key on your keyboard

  • Type CMD in the search bar

  • When you see Command Prompt in the search results, right-click it and select Run as Administrator

    • If prompted, confirm by clicking Yes

💡 Tip: If the option is available on the right section of the search results, you can click it there as well

4. Add Routes using Command Prompt

  • In the Command Prompt window, type the following command exactly as shown:

    • route -p add 192.168.31.11 mask 255.255.255.0 10.96.10.1

  • Press Enter

  • Next, type this final command:

    • route -p add 192.168.31.11 mask 255.255.255.255 10.96.10.1

  • Press Enter

💡 Tip: If you see any error messages, double-check the commands for typos or missing spaces

5. IP Configuration for Commander

6. After completing the previous step, continue by following the instructions in this article.

  • Begin with Section 3: Configuring the Verifone Commander
    ​

Frequently Asked Questions

What should I do if I can't access the Commander Site Controller?

  • Make sure the Ethernet cable is properly connected to the correct port on the Cybera Zone Router and the BackOffice Computer.

  • Verify the IP settings are configured correctly in the Network & Internet options.

  • If issues persist, restart both the router and computer, and try again.

Can I use a different IP address than the one listed?

  • It is recommended to use the specific IP addresses provided in the instructions.

  • Using different IP addresses may cause network communication issues with the Commander system.What equipment do I need before starting?

    You will need the following:

    • Cybera Zone Router

    • Backoffice Computer

    • Ethernet Cable

      • If your store does not have a spare Ethernet cable, you can purchase one using the link provided [here].

What equipment do I need before starting?

  • You will need the following:

    • Cybera Zone Router

    • Backoffice Computer

    • Ethernet Cable

  • If your store does not have a spare Ethernet cable, you can purchase one using the link provided [here].

What if the Ethernet port on my computer is already in use?

  • If your Ethernet port is occupied, you can use an Ethernet adapter.

  • Connect the adapter to a USB port on your Backoffice computer and use it to connect to the Cybera router.

What if I encounter errors in the Command Prompt?

  • Errors may occur if the commands are mistyped or spaces are missing.

  • Carefully recheck the commands before running them again.

Where can I find more information on configuring the Verifone Commander?

  • You can continue with Section 3: Configuring the Verifone Commander in the related article linked here.

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