β Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice Computer to the Cybera 325 Router
Cybera Zone Router
Backoffice Computer
Ethernet Cable
If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here
Step-by-Step Process
1. Connect the BackOffice Computer
Begin with connecting one end of the ethernet cable to Port 1-4 of the Cybera 325 Router
Plug the Ethernet cable into the ethernet port on your BackOffice computer
The necessary drivers should install automatically
If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer
You will then need to connect one end of the ethernet cable to the adapter
2. Configure IPv4 Settings
From your Backoffice Computer, open the Network and Sharing Center
Click on Change Adapter settings on the right side of the screen
Right click on your Ethernet Adapter and select Properties
In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties
Choose Use the following IP address and input the following details:
IP Address: 10.96.10.2
Subnet Mask: 255.255.255.0
Default Gateway: 10.96.10.1
Preferred DNS: 8.8.8.8
Alternate DNS: 8.8.4.4
Click Ok once you have updated the IP address and close the window
3. Open the Command Prompt as an Administrator
Click the Start menu or press the Windows key on your keyboard
Type CMD in the search bar
When you see Command Prompt in the search results, right-click it and select Run as Administrator
If prompted, confirm by clicking Yes
π‘ Tip: If the option is available on the right section of the search results, you can click it there as well
4. Add Routes using Command Prompt
In the Command Prompt window, type the following command exactly as shown:
route -p add 192.168.31.11 mask 255.255.255.0 10.96.10.1
Press Enter
Next, type this final command:
route -p add 192.168.31.11 mask 255.255.255.255 10.96.10.1
Press Enter
π‘ Tip: If you see any error messages, double-check the commands for typos or missing spaces
5. IP Configuration for Commander
Open an internet Browser such as Google Chrome, or Firefox
In the search bar type the following address to open Petroleum/C-Store:
6. After completing the previous step, continue by following the instructions in this article.
Begin with Section 3: Configuring the Verifone Commander
β
Frequently Asked Questions
What should I do if I can't access the Commander Site Controller?
What should I do if I can't access the Commander Site Controller?
Make sure the Ethernet cable is properly connected to the correct port on the Cybera Zone Router and the BackOffice Computer.
Verify the IP settings are configured correctly in the Network & Internet options.
If issues persist, restart both the router and computer, and try again.
Can I use a different IP address than the one listed?
Can I use a different IP address than the one listed?
It is recommended to use the specific IP addresses provided in the instructions.
Using different IP addresses may cause network communication issues with the Commander system.What equipment do I need before starting?
You will need the following:
Cybera Zone Router
Backoffice Computer
Ethernet Cable
If your store does not have a spare Ethernet cable, you can purchase one using the link provided [here].
What equipment do I need before starting?
What equipment do I need before starting?
You will need the following:
Cybera Zone Router
Backoffice Computer
Ethernet Cable
If your store does not have a spare Ethernet cable, you can purchase one using the link provided [here].
What if the Ethernet port on my computer is already in use?
What if the Ethernet port on my computer is already in use?
If your Ethernet port is occupied, you can use an Ethernet adapter.
Connect the adapter to a USB port on your Backoffice computer and use it to connect to the Cybera router.
What if I encounter errors in the Command Prompt?
What if I encounter errors in the Command Prompt?
Errors may occur if the commands are mistyped or spaces are missing.
Carefully recheck the commands before running them again.
Where can I find more information on configuring the Verifone Commander?
Where can I find more information on configuring the Verifone Commander?
You can continue with Section 3: Configuring the Verifone Commander in the related article linked here.