❗ Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice computer to the Fortinet Router
Fortinet Router
Backoffice Computer
Ethernet Cable
If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here
Step by Step Process:
Connect the BackOffice Computer
Begin with connecting one end of the ethernet cat5 cable to any open/available port of the Fortinet Router
Plug the Ethernet cable into the ethernet port on your BackOffice computer
The necessary drivers should install automatically
If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer
You will then need to connect one end of the ethernet cable to the adapter
2. Configure IPv4 Settings
From your Backoffice Computer, open the Network and Sharing Center
Click on Change Adapter settings on the right side of the screen
Right click on your Ethernet Adapter and select Properties
In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties
Choose Use the following IP address and input the following details
IP Address: 192.168.13.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.13.11
Preferred DNS: 8.8.8.8
Alternate DNS: 8.8.4.4
Click Ok once you have updated the IP address and close the window
3. IP Configuration for Commander
Open an internet Browser such as Google Chrome, or Firefox
In the search bar type the following address to open Petroleum/C-Store:
4. After completing the previous step, continue by following the instructions in this article
Begin with Section 3: Configuring the Verifone Commander
Frequently Asked Questions
What should I do if I cannot access the Petroleum/C-Store configuration page?
What should I do if I cannot access the Petroleum/C-Store configuration page?
Ensure the Ethernet cable is securely connected to an available port on the Fortinet Router and to the Ethernet port on your Back Office Computer.
Verify that the IP settings are entered correctly under Network & Internet options.
If you still cannot connect, restart both the router and computer, and try again.
What if I cannot find an open port on the Fortinet Router?
What if I cannot find an open port on the Fortinet Router?
Double-check all ports to see if any are available.
Ports may sometimes be mislabeled or not visible, depending on the router model.
Contact Fortinet to confirm which port you should use.
Can I use different IP settings from those provided?
Can I use different IP settings from those provided?
It is recommended to use the specific IP settings listed in the instructions to avoid network communication issues with the Petroleum/C-Store system.
What items do I need before starting?
What items do I need before starting?
You will need the following:
Fortinet Router
Backoffice Computer
Ethernet Cable
If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided [here].
What if my Ethernet port is already in use?
What if my Ethernet port is already in use?
If the Ethernet port is occupied, you can use an Ethernet adapter.
Connect the adapter to a USB port on your Backoffice computer, then use it to connect the Ethernet cable to the Fortinet Router.
What browser should I use to configure the IP for Commander?
What browser should I use to configure the IP for Commander?
You can use any standard browser like Google Chrome or Firefox. Simply enter the provided address in the search bar to access the configuration page.
Where can I find more information about configuring the Verifone Commander?
Where can I find more information about configuring the Verifone Commander?
Refer to Section 3: Configuring the Verifone Commander in the related article for further instructions.