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How to connect your Back Office Computer to the Acumera Router with Passport Point of Sale

This article outlines the process for making a physical connection from your Backoffice computer to your Acumera Router with a Gilbarco Passport Point of Sale

Updated over 2 months ago

❗ Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice Computer to the Acumera Router

  1. Dedicated Port Information from Acumera

  2. Backoffice Computer

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here

Step-By-Step Process

  1. Request a Dedicated Port from Acumera

Sample Verbiage

Hello

Please confirm what dedicated port can be used for the Backoffice Computer? Can I also have the IP address, Gateway and Subnet that will be assigned to the dedicated port?)


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✅ Note: If the port provided by Acumera is currently occupied, please inform Acumera that the port is not available and request a different port

  • Acumera will then need to assign a static IP address to the dedicated port

    • Please collect and notate this information

    • This IP address will be used to connect to the XML from that port

2. Connect to the Assigned port

  • Begin with connecting one end of the ethernet cable to the dedicated port that Acumera provided

  • Plug the other end of the ethernet cable into the ethernet port on your BackOffice computer

    • The necessary drivers should install automatically

  • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

    • You will then need to connect one end of the ethernet cable to the adapter

3. Configure the IPv4 Settings

  • On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center

  • Click on Change adapter settings on the left side of the screen

  • Right-click on your Ethernet Adapter and select Properties

  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties

  • Click use the following IP addresses and input the static IP address provided by Acumera

  • When finished, click OK and close the windows

  • The new network will appear on the adapter, meaning you’re connected to your Passport register

  • Contact Gilbarco Help Desk for if you see a flashing light on the adapter, or if the adapter shows "cable unplugged" or "unidentified network,"

    • PDI does not have the access to make configuration changes on the Passport device

    • Gilbarco Help Desk will help configure the DMZ port for Back Office connectivity

4. Map the Network Drive

  • Open File Explorer

  • Right click This PC and click Map Network Drive

  • Select a drive letter (e.g., Z), and input the folder path: \\10.5.48.2\XMLGateway

  • Select Finish

    • If prompted use the following credentials:

      • Username: BackOffice (capital B and capital O)

      • Password: BackOffice (capital B and capital O)

💡 Tip! Select Remember Credentials to avoid losing the folder connection in the future

  • After clicking OK, you should see the shared folders connected to the Passport POS

5. After completing the previous step, continue by following the instructions in this article

  • Begin with Section 3: Configuring the Gilbarco Passport

Frequently Asked Questions

What should I do if I need a dedicated port for the Back Office connection?

  • Contact Acumera and request a dedicated port for your Back Office installation.

  • Acumera will also assign a static IP address for XML connectivity

How do I configure the static IP for my Back Office computer?

  • After receiving the static IP from Acumera, go to your Ethernet Adapter settings, select Internet Protocol Version 4 (TCP/IPv4), and input the provided static IP details

What should I do if Acumera asks for my computer's IP address?

  • Open the Command Prompt, type ipconfig /all, and provide the displayed IP address to Acumera so they can complete the XML setup

What is the default IP address for Passport systems with Acumera?

  • The default known IP address for Passport systems with Acumera is 192.168.44.16

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