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How to connect your Back Office Computer to the Cybera 325 Router with a Passport Point of Sale

This article outlines the process for making a physical connection from your Back Office computer to your Cybera Router with a Gilbarco Passport point-of-sale

Updated over 2 months ago

❗Stop: Before you begin, confirm you have the (3) items below to connect your Back Office Computer to the Cybera 325 Router

  1. Cybera 325 Router

  2. Backoffice Computer

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one here.

Step-by-Step Process

  1. Connect the Back Office Computer

    • Begin with connecting one end of the ethernet cable to Port 2 of the Cybera 325 Router

    • Plug the Ethernet cable into the ethernet port on your BackOffice computer

      • The necessary drivers should install automatically

      • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

      • You will then need to connect one end of the ethernet cable to the adapter

2. Configure IPv4 Settings

  • On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center

  • Click on Change adapter settings on the left side of the screen

  • Right click on your Ethernet Adapter and select Properties

  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties

  • Choose Use the following IP address and input the following details:

    • IP Address: 10.96.10.2

    • Subnet Mask: 255.255.255.0

    • Default Gateway: 10.96.10.1

    • Preferred DNS: 8.8.8.8

    • Alternate DNS: 8.8.4.4

  • Click Ok once you have updated the IP address and close the window

3. Map the Network Drive

  • Open File Explorer

  • Right click This PC and click Map Network Drive

  • Select a drive letter (e.g., Z), and input the folder path: \\10.5.48.2\XMLGateway

  • Select Finish

    • If prompted use the following credentials:

      • Username: BackOffice (capital B and capital O)

      • Password: BackOffice (capital B and capital O)

💡 Tip! Select Remember Credentials to avoid losing the folder connection in the future

5. After completing the previous step, continue by following the instructions in this article

  • Begin with Section 3: Configuring the Gilbarco Passport

Frequently Asked Questions

How can I configure both internet access and access to the XML folder using one cable with a Cybera Router?

  • When mapped this way, a single cable connected to the Cybera Router enables both internet access and XML folder access.

    • This is possible because the Cybera Router is connected to the internet modem/router.

    • Alternatively, if the setup involves two networks, open an administration session in Command prompt and type the following command:

      • route add /p 10.5.48.0 mask 255.255.255.192 10.96.10.1 metric 1 (For Passport)

What items are needed before starting?

  • Make sure you have the following items before beginning:

    • Cybera 325 Router

    • Back Office Computer

    • Ethernet Cable

How do I connect my Back Office Computer to the Cybera 325 Router?

  • Connect the Ethernet Cable:

    • Plug one end of the Ethernet cable into Port 2 of the Cybera 325 Router.

    • Connect the other end to the Ethernet port on your Back Office Computer.

    • The necessary drivers should install automatically.


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