Skip to main content

How to connect your Back Office Computer to the Mako Router with a Passport Point of Sale

This article outlines the process for making a physical connection from your Backoffice computer to your Mako Router with a Gilbarco Passport Point of Sale

Updated over 2 months ago

❗ Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice Computer to the Mako Router

  1. Mako Router

  2. Backoffice Computer

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here

Step-By-Step Process

  1. Connect the BackOffice Computer

    • Being with connecting one end of the ethernet cat5 cable to Port 3 of the Mako Router

    • Plug the other end of the ethernet cable into the ethernet port on your BackOffice computer

      • The necessary drivers should install automatically

      • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

        • You will then need to connect one end of the ethernet cable to the adapter

  2. Configure IPv4 Settings

    • On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center

  • Click on Change Adapter settings on the right side of the screen

  • Right click on your Ethernet Adapter and select Properties

  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties

  • Choose Use the following IP address and input the following details

    • IP Address: 192.168.13.2

    • Subnet Mask: 255.255.255.224

    • Default Gateway: 192.168.13.1

    • Preferred DNS: 192.168.13.1

    • Alternate DNS: 8.8.4.4

  • Click Ok once you have updated the IP address and close the window

3. Map the Network Drive

  • Open File Explorer

  • Right click This PC and click Map Network Drive

  • Select a drive letter (e.g., Z), and input the folder path: \\10.5.48.2\XMLGateway

  • Select Finish

    • If prompted use the following credentials:

      • Username: BackOffice (capital B and capital O)

      • Password: BackOffice (capital B and capital O)

4. After completing the previous step, continue by following the instructions in this article.

  • Begin with Section 3: Configuring the Gilbarco Passport

Frequently Asked Questions

Which port should I connect the Back Office computer to on the Mako Router?

  • Connect the BackOffice computer to Port 3.

  • If Port 3 is unavailable, connect to any open port on the Mako switch.

How do I find the Ethernet Card on my computer?

  • Right-click on the network icon in your system tray and select Open Network & Internet Settings, then choose Change Adapter Options.

What if I do not know the IP address for my Back Office setup?

  • The default IP setup for the Back Office is provided in Step 3, but if you are unsure, you may need to consult with your technician.

How do I map a network drive to access the XML Gateway folder?

  • Follow the steps in Step 5, ensuring to input the drive letter and the correct folder path (\\10.5.48.2\XMLGateway).

Did this answer your question?