❗ Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice Computer to the PaySafe SPG Router
PaySafe SPG Router
Backoffice Computer
Ethernet Cable
If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here
Step-by-Step Process
Connect the BackOffice Computer
Begin with connecting one end of the ethernet cable to Port 3 of the Pay Safe SPG Router
Plug the Ethernet cable into the ethernet port on your BackOffice computer
The necessary drivers should install automatically
If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer
You will then need to connect one end of the ethernet cable to the adapter
2. Configure IPv4 Settings
On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center
Click on Change Adapter settings on the right side of the screen
Right click on your Ethernet Adapter and select Properties
In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties
Choose Use the following IP address and input the following details:
IP Address: 10.5.60.15
Subnet Mask: 255.255.255.0
Default Gateway: 10.5.60.1
Preferred DNS: 8.8.8.8
Alternate DNS: 8.8.4.4
Click Ok once you have updated the IP address and close the window
3. Map the Network Drive
Open File Explorer
Right click This PC and click Map Network Drive
Select a drive letter (e.g., Z), and input the folder path: \\10.5.48.2\XMLGateway
Select Finish
If prompted use the following credentials:
Username: BackOffice (capital B and capital O)
Password: BackOffice (capital B and capital O)
💡 Tip! Select Remember Credentials to avoid losing the folder connection in the future
After clicking OK, you should see the shared folders connected to the Passport point of sale
4. After completing the previous step, continue by following the instructions in this article.
Begin with Section 3: Configuring the Gilbarco Passport
Frequently Asked Questions
Which port should I connect my computer to on the Pay Safe router?
Which port should I connect my computer to on the Pay Safe router?
Connect your computer to Port 3 on the Pay Safe router
What IP address should I use for the XML Gateway connection?
What IP address should I use for the XML Gateway connection?
Use the IP address 10.5.48.2 and enter \\10.5.48.2\XMLGateway as the folder path in the Map Network Drive window
What drive letter should I assign for the XML Gateway?
What drive letter should I assign for the XML Gateway?
You can select Z, or another available drive letter, when mapping the network drive to the XML Gateway.