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How to connect your Back Office Computer to the PaySafe (UTM) with a Passport point of sale
How to connect your Back Office Computer to the PaySafe (UTM) with a Passport point of sale

This article outlines the process for making a physical connection from your Backoffice computer to your PaySafe UTM Router with a Gilbarco Passport Point of Sale

Updated over 2 months ago

Stop! Before you begin, ensure you have the (3) items below to connect your Backoffice Computer to the PaySafe UTM Router

  1. PaySafe UTM Router

  2. Backoffice Computer

  3. Ethernet Cable

    • If your store does not have a spare Ethernet cable, it is recommended to purchase one using the link provided here

Step-by-Step Process 

  1. Connect the BackOffice Computer

    • Begin with connecting one end of the ethernet cable to Port 7 of the Pay Safe UTM Router

    • Plug the Ethernet cable into the ethernet port on your BackOffice computer

    • The necessary drivers should install automatically

    • If the ethernet port is already occupied, please purchase an ethernet adapter from the recommended link here and connect it to any available USB port on your BackOffice computer

    • You will then need to connect one end of the ethernet cable to the adapter

2. Configure IPv4 Settings

  • On your Back Office Computer go to Control Panel > Network and Internet > Network and Sharing Center

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  • Click on Change Adapter settings on the right side of the screen

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  • Right click on your Ethernet Adapter and select Properties

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  • In the Properties window, select Internet Protocol Version 4 (TCP/IPv4) and click Properties

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  • Choose Use the following IP address and input the following details:

    • IP Address: 10.96.10.2

    • Subnet Mask: 255.255.255.0

    • Default Gateway: 10.96.10.1

    • Preferred DNS: 8.8.8.8

    • Alternate DNS: 8.8.4.4

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  • Click Ok once you have updated the IP address and close the window

3. Map Network Drive

  • Open File Explorer

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  • Right click This PC and click Map Network Drive

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  • Select a drive letter (e.g., Z), and input the folder path: \\10.5.48.2\XMLGateway

  • Select Finish

    • If prompted use the following credentials:

      • Username: BackOffice (capital B and capital O)

      • Password: BackOffice (capital B and capital O)

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💡 Tip! Select Remember Credentials to avoid losing the folder connection in the future.

  • After clicking OK, you should see the shared folders connected to the Passport POS

4. After completing the previous step, continue by following the instructions in this article

  • Begin with Section 3: Configuring the Gilbarco Passport


Frequently Asked Questions

What should I do if I can't access the Commander Site Controller?

  • Make sure the Ethernet cable is properly connected to the correct port on the Cybera Zone Router and the BackOffice Computer.

  • Verify the IP settings are configured correctly in the Network & Internet options.

  • If issues persist, restart both the router and computer, and try again.

Can I use a different IP address than the one listed?

  • It is recommended to use the specific IP addresses provided in the instructions.

  • Using different IP addresses may cause network communication issues with the Commander system.

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