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How to troubleshoot 'Error in AJAX'
How to troubleshoot 'Error in AJAX'

This article outlines how to resolve the Error “Error in AJAX” when trying to pull the Monthly Store Summary Report

Updated over 2 months ago

Step-by-Step Process

  1. Access C-Store Essentials Web Account

    • Use your account credentials to access the PDI CStore Essentials platform

    • You can access CStore Essentials by clicking here

2. Navigate to Categories/Departments Settings

  • Navigate to Day Closing > Settings > Categories/Departments

3. Check for Special Characters

  • Review each Category and Department Name to ensure it does not contain any special characters or unwanted spaces at the beginning or end

  • Edit any names that contain special characters or blank spaces at the start or end to remove them

💡 Tip! Using invalid characters in Category or Department Names may prevent the Monthly Store Summary Report from generating properly

4. Save Changes

  • After updating names, save changes and attempt to generate the report again

Special Characters to Avoid

Ensure Category and Department names do not contain these special characters:

  • Blank space (at the beginning or end of the name)

  • Comma (,)

  • Apostrophe (')

  • Question mark (?)

  • At symbol (@)

  • Ampersand (&)

  • Exclamation point (!)

  • Pound sign (#)

  • Tilde (~)

  • Asterisk (*)

  • Underscore (_)

  • Semi-colon (;)

  • Colon (:)

  • Plus sign (+)

Frequently Asked Questions

What causes the AJAX Error when generating the Monthly Store Summary Report?

  • The AJAX Error can occur if Category or Department Names contain special characters or are prefixed/suffixed with unwanted blank spaces.

  • Removing these characters resolves the error.

How can I tell if a Category or Department Name has invalid characters?

  • Review each name under Day Closing > Settings > Categories/Departments and check for any special characters or blank spaces.

What should I do if I continue to see the error after making changes?

  • Double-check all Category and Department Names to ensure they follow the naming guidelines.

  • If the issue persists, restart your session and try again.

Can I use symbols in Category or Department Names?

  • To avoid errors, it is best to avoid using symbols or special characters in Category or Department Names.

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