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How to troubleshoot 'Error in AJAX'

This article outlines how to resolve the Error “Error in AJAX” when trying to pull the Monthly Store Summary Report

Updated over 2 months ago

Step-by-Step Process

  1. Access C-Store Essentials Web Account

    • Use your account credentials to access the PDI CStore Essentials platform

    • You can access CStore Essentials by clicking here

2. Navigate to Categories/Departments Settings

  • Navigate to Day Closing > Settings > Categories/Departments

3. Check for Special Characters

  • Review each Category and Department Name to ensure it does not contain any special characters or unwanted spaces at the beginning or end

  • Edit any names that contain special characters or blank spaces at the start or end to remove them

💡 Tip! Using invalid characters in Category or Department Names may prevent the Monthly Store Summary Report from generating properly

4. Save Changes

  • After updating names, save changes and attempt to generate the report again

Special Characters to Avoid

Ensure Category and Department names do not contain these special characters:

  • Blank space (at the beginning or end of the name)

  • Comma (,)

  • Apostrophe (')

  • Question mark (?)

  • At symbol (@)

  • Ampersand (&)

  • Exclamation point (!)

  • Pound sign (#)

  • Tilde (~)

  • Asterisk (*)

  • Underscore (_)

  • Semi-colon (;)

  • Colon (:)

  • Plus sign (+)

Frequently Asked Questions

What causes the AJAX Error when generating the Monthly Store Summary Report?

  • The AJAX Error can occur if Category or Department Names contain special characters or are prefixed/suffixed with unwanted blank spaces.

  • Removing these characters resolves the error.

How can I tell if a Category or Department Name has invalid characters?

  • Review each name under Day Closing > Settings > Categories/Departments and check for any special characters or blank spaces.

What should I do if I continue to see the error after making changes?

  • Double-check all Category and Department Names to ensure they follow the naming guidelines.

  • If the issue persists, restart your session and try again.

Can I use symbols in Category or Department Names?

  • To avoid errors, it is best to avoid using symbols or special characters in Category or Department Names.

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