CSE Help Center

Troubleshooting

35 articles

How to troubleshoot 'Error in AJAX'This article outlines how to resolve the Error “Error in AJAX” when trying to pull the Monthly Store Summary Report
How to Fix "Invalid Response Status-6" Login Error in the CStore Essentials Mobile AppThis article outlines the process to resolve the "Invalid Response Status-6" error when attempting to log in to the CStore Essentials mobile app
How to troubleshoot the Promo Batch Error While Sending PromotionThis article explains the process to troubleshoot the "error while creating promo batch" message
How to Fix Ignored Items in C-Store EssentialsThis article outlines the process on how to identify and correct ignored items in your CStore Essentials Price Book
How to Resolve POSLink Application CrashesThis article outlines the process to resolve issues where the POSLink application crashes or fails to launch
How to Resolve Error 1053: The Service did not Respond to the Start or Control Request in a Timely FashionThis article outlines the process to troubleshoot and resolve the Error 1053 when trying to start the CStore Essentials POSLink Service
How to Add and Connect Secondary Register Workstations (Additional Point-of-Sale Registers)This article outlines the process for adding, connecting, and troubleshooting issues with secondary workstations or additional POS registers in your C-Store Essentials account.
Datto: Introducing Our Latest Tool for Proactive Maintenance and SupportThis article outlines the process to understand and utilize Datto, a tool designed to enhance our support and installation capabilities for PDI Technologies products, ensuring that your systems remain secure…
How do I install POSLink Utility on a new Back Office computer?Learn how to install and set up POSLink (PDI Essentials) on a new Back Office computer with step-by-step instructions.
How do I find out what is being rang up manually in the registers?Track unscanned or manually entered items on the POS register by reviewing the manual ringups report.
Missing Day Closing XML Files (FGM, MSM, MCM) from Trendar/ComdataIf day closing XML files (FGM, MSM, MCM) are not being received from Trendar to Back Office, our system cannot generate the required day closing reports. This guide will help…
🛠️ How to Install POSLink When Blocked by Smart App ControlWhen attempting to install POSLink on the Back Office computer, you may encounter an error message stating that Smart App Control has blocked the installation because it cannot confirm who…
Failed to Validate IBC: Invalid Value for Store Postal CodeLearn how to fix "Invalid Value for Store Postal Code" error while validating your PDI Essentials account with IBC.
Item Batches Show “Changes Sent to Register” Instead of “Success” (Gilbarco Passport)When sending item price changes to the POS, some Gilbarco Passport users may see the batch status as "Changes Sent to Register" instead of "Success". This article explains what it…
Item Sales Report Unprocessed – Propane Sales QuantityItem Sales Report is not generated when propane or loose items are sold in decimal quantities. Learn how to identify, modify and fix the issue promptly.
Item Sales Report Unprocessed – Special Characters in Item DescriptionLearn how to resolve issues with item sales reports caused by special characters in item descriptions. This article will guide you through identifying and modifying the affected ISM log to…
POS Items Scanning as Negative (Refund Due)Learn how to address issues where items scan as Negative and show a Refund due at the POS level.

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Mobile App