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Troubleshooting

26 articles
How to troubleshoot 'Error in AJAX'This article outlines how to resolve the Error “Error in AJAX” when trying to pull the Monthly Store Summary Report
How to Fix "Invalid Response Status-6" Login Error in the CStore Essentials Mobile AppThis article outlines the process to resolve the "Invalid Response Status-6" error when attempting to log in to the CStore Essentials mobile app
How to Resolve the "UnableToSentDueToError" MessageThis article explains why the "UnableToSentDueToError" message appears and provides solutions for addressing this issue in CStore Essentials
How to troubleshoot the Promo Batch Error While Sending PromotionThis article explains the process to troubleshoot the "error while creating promo batch" message
How to Fix Ignored Items in C-Store EssentialsThis article outlines the process on how to identify and correct ignored items in your CStore Essentials Price Book
How to Resolve POSLink Application CrashesThis article outlines the process to resolve issues where the POSLink application crashes or fails to launch
How to Resolve Error 1053: The Service did not Respond to the Start or Control Request in a Timely FashionThis article outlines the process to troubleshoot and resolve the Error 1053 when trying to start the CStore Essentials POSLink Service
How to Add and Connect Secondary Register Workstations (Additional Point-of-Sale Registers)This article outlines the process for adding, connecting, and troubleshooting issues with secondary workstations or additional POS registers in your C-Store Essentials account.
Datto: Introducing Our Latest Tool for Proactive Maintenance and SupportThis article outlines the process to understand and utilize Datto, a tool designed to enhance our support and installation capabilities for PDI Technologies products, ensuring that your systems remain secure…