When viewing the Price Book data that has been sent to your Point-of-Sale you may receive the "UnableToSentDueToError" message
This occurs when items in a batch are sent to the point-of-sale register without any changes
This error is triggered because the system processes only updated items
To avoid this issue, ensure that any items included in a batch contain updates before attempting to send them
Step-By-Step Process
đĄTip!: Use the Quick Send option to send items without requiring changes.
Go to C-Store Essentials Web Account
You can access CStore Essentials by clicking here or going to https://secure.cstorepro.com
Click the âForgot Passwordâ button if you need help resetting your password
On the left side of the screen, click on Price Book
Next click on Items
Locate the Item
Search for the item using one of these filters:
UPC Barcode
Item Name
Department
Send the Item
Use the Quick Send Item icon located on the right side of the item
Frequently Asked Questions
Why does the "UnableToSentDueToError" message appear?
Why does the "UnableToSentDueToError" message appear?
This message indicates the item being sent to the POS register does not include any changes.
Can I resolve this error when using Bulk Update?
Can I resolve this error when using Bulk Update?
Yes, ensure the selected items for Bulk Update include changes before sending them to the POS register.
What is the Quick Send option?
What is the Quick Send option?
Quick Send allows you to send items to the POS register without requiring any updates or changes to the item.
How can I find an item for Quick Send?
How can I find an item for Quick Send?
Use the filters in the Price Book > Items section to locate the item by its UPC barcode, name, department, or price.
Will Quick Send bypass the error message?
Will Quick Send bypass the error message?
Yes, Quick Send can send items to the POS register regardless of whether they have changes.