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How to troubleshoot the Promo Batch Error While Sending Promotion
How to troubleshoot the Promo Batch Error While Sending Promotion

This article explains the process to troubleshoot the "error while creating promo batch" message

Updated over 2 months ago
  • “There was an error while creating promo batch for BatchID:-1 ItemID:-1 Message”

  • This message appears during the page load when navigating to Price Book > Send to POS

  • This error is caused by a minor issue during page load and does not impact your existing or sent promotions

  • You can safely ignore this error

  • If you encounter additional promotion-related issues, please contact the C-Store Essentials Support Team for assistance


Frequently Asked Questions

Do I need to take any action when I see this error?

  • No, you can ignore it.

  • It is a non-critical error and does not affect your promotions.

Will this error prevent my promotions from being sent to the POS?

  • No, this error will not impact the sending of promotions or existing promotions.

What should I do if I experience other promotion-related issues?

  • Reach out to the C-Store Essentials Support Team for further assistance.

  • They can investigate and resolve any underlying issues.

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