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How to troubleshoot the Promo Batch Error While Sending Promotion

This article explains the process to troubleshoot the "error while creating promo batch" message

Updated over 2 months ago
  • “There was an error while creating promo batch for BatchID:-1 ItemID:-1 Message”

  • This message appears during the page load when navigating to Price Book > Send to POS

  • This error is caused by a minor issue during page load and does not impact your existing or sent promotions

  • You can safely ignore this error

  • If you encounter additional promotion-related issues, please contact the C-Store Essentials Support Team for assistance


Frequently Asked Questions

Do I need to take any action when I see this error?

  • No, you can ignore it.

  • It is a non-critical error and does not affect your promotions.

Will this error prevent my promotions from being sent to the POS?

  • No, this error will not impact the sending of promotions or existing promotions.

What should I do if I experience other promotion-related issues?

  • Reach out to the C-Store Essentials Support Team for further assistance.

  • They can investigate and resolve any underlying issues.

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