Step-by-Step Process
Access C-Store Essentials Web Account
Use your account credentials to access the PDI C-Store Essentials platform
You can access C-Store Essentials by clicking here
Access User Management
Click the human silhouette icon in the top-right corner
Select Manage My Store from the dropdown menu
Locate the User Profile
Click on Users from the navigation panel
Find the user experiencing the error
Click the pencil icon (edit button) next to the user
Change the Account Status from Inactive to Active
Click Update to save the changes
Confirm Successful Login
The user should attempt to log in again via the website or mobile app
✅ Note: Reactivating the user account should resolve the "Invalid Response Status-3" error.
Frequently Asked Questions
What causes the "Invalid Response Status-3" error?
What causes the "Invalid Response Status-3" error?
This error occurs when a store administrator disables the user account.
Do I need owner-level access to reactivate a user account?
Do I need owner-level access to reactivate a user account?
Yes, Owner, Supervisor, or Manager access is required to update user account statuses.
What if the error persists after reactivating the account?
What if the error persists after reactivating the account?
Ensure the user profile was updated correctly and no other account restrictions exist.
Confirm the user is entering the correct username and password.
Can a disabled user reactivate their own account?
Can a disabled user reactivate their own account?
No, a user cannot reactivate their own account.
A store administrator must handle this process.
How can I verify if a user account is active?
How can I verify if a user account is active?
Under User Management, the account status should display as Active.