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How to Activate Lottery Tickets in PDI C-Store Essentials

This article outlines the process to activate lottery tickets using the PDI C-Store Essentials mobile app and web portal

Updated over a month ago

  • You must have Owner or Lottery access to activate lottery tickets

  • If you need to grant access, refer to the Managing Users article for instructions

Step-by-Step Process

  1. Go to C-Store Essentials Web Account

  • You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com

  • Click the “Forgot Password” button if you need help resetting your password

2. Navigate to the Lottery Activation Page

  • Tap the Menu Icon (☰) at the top left.

  • Select Lottery → Scratch Off & Pack Activations

3. Activate Lottery Tickets Using the Mobile App

  • Select the Activation Date

  • Use your phone’s camera to scan the barcode on the lottery ticket

  • Repeat these steps for each lottery game

  • Once done, exit the screen

4. Activate Lottery Tickets from the Web Portal

✅ Note: New games must be confirmed in your system before activation. Refer to the Confirming New Lottery Games video

  • Log in to your PDI C-Store Essentials web account

  • On the left side of the screen, click Lottery

5. Setup the Activation

  • Then click Activate

  • Select the Activation Date

  • Enter the Slot Number, if applicable

  • Scan the barcode of the lottery ticket or manually enter the game number

  • Click Activate to finalize the activation

  • Repeat the process for additional lottery games

  • Click Done when finished

💡 Tip!: If using a USB barcode scanner on your Back Office computer, you can scan the barcode instead of manually entering the game number.

Frequently Asked Questions

How do I grant access to activate lottery tickets?

  • Access can be granted in the User Management settings.

  • Refer to the Managing Users video for step-by-step instructions.

Can I activate lottery tickets for future dates?

  • No, activation dates must be set for the current day.

What happens if I scan the wrong barcode?

  • If an incorrect barcode is scanned, the system will not recognize the activation.

  • Double-check that you are scanning the correct lottery ticket barcode.

Can I use a barcode scanner instead of the mobile app?

  • Yes! If using the web portal, a USB barcode scanner can be used with a Back Office computer to scan and activate tickets.

Why can't I activate a ticket?

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