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How to Fix "Invalid Response Status-4" Login Error in the C-Store Essentials Mobile App

This article outlines the process to resolve the "Invalid Response Status-4" error when attempting to log in to the C-Store Essentials mobile app

Updated over a month ago
  1. Access C-Store Essentials Web Account

  • Use your account credentials to access the PDI C-Store Essentials platform

  • You can access C-Store Essentials by clicking here

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2. Access User Management

  • Click the human silhouette icon in the top-right corner

  • Select Manage My Store from the dropdown menu

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3. Locate the User Profile

  • Click Users from the navigation panel

  • Locate the user experiencing the error

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4. Reset the User's Password

  • Click the Change Password button next to the user

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  • You will have the option to Send a reset link to the assigned email address, or reset the password on the next screen

  • Click OK to confirm

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5. Log Back into the Mobile App

  • Attempt to log in to the C-Store Essentials mobile app using the newly created password


Frequently Asked Questions

What causes the "Invalid Response Status-4" error?

  • This error can occur when a user account undergoes changes or requires a refresh, such as role updates or permissions modifications.

Do I need owner-level access to reset a password?

  • Yes, only Owner, Supervisor, or Manager access levels can perform a password reset.

What if the error persists after resetting the password?

  • Try resetting the password again and ensure the user enters the new password correctly.

  • Verify there are no additional changes to the user's account permissions.

Can a user reset their own password?

  • No, password resets must be performed by an authorized user with the correct permissions.

How can I confirm the password reset worked?

  • The user should attempt to log in again.

  • If successful, the error is resolved.

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