Access C-Store Essentials Web Account
Use your account credentials to access the PDI C-Store Essentials platform
You can access C-Store Essentials by clicking here
2. Access User Management
Click the human silhouette icon in the top-right corner
Select Manage My Store from the dropdown menu
3. Locate the User Profile
Click Users from the navigation panel
Locate the user experiencing the error
4. Reset the User's Password
Click the Change Password button next to the user
You will have the option to Send a reset link to the assigned email address, or reset the password on the next screen
Click OK to confirm
5. Log Back into the Mobile App
Attempt to log in to the C-Store Essentials mobile app using the newly created password
Frequently Asked Questions
What causes the "Invalid Response Status-4" error?
What causes the "Invalid Response Status-4" error?
This error can occur when a user account undergoes changes or requires a refresh, such as role updates or permissions modifications.
Do I need owner-level access to reset a password?
Do I need owner-level access to reset a password?
Yes, only Owner, Supervisor, or Manager access levels can perform a password reset.
What if the error persists after resetting the password?
What if the error persists after resetting the password?
Try resetting the password again and ensure the user enters the new password correctly.
Verify there are no additional changes to the user's account permissions.
Can a user reset their own password?
Can a user reset their own password?
No, password resets must be performed by an authorized user with the correct permissions.
How can I confirm the password reset worked?
How can I confirm the password reset worked?
The user should attempt to log in again.
If successful, the error is resolved.