By default, PDI C-Store Essentials deletes files from BoOutBox once they are processed and uploaded to your C-Store Essentials cloud database
However, you can change this setting based on your store’s needs
Step-by-Step Process
Go to C-Store Essentials Web Account
You can access C-Store Essentials by clicking here or going to https://secure.cstorepro.com
Click the “Forgot Password” button if you need help resetting your password
2. Navigate to point-of-sale Data Settings
On the top right side of the screen, click on the Human Silhouette Icon
Next click on POS Settings
3. Configure File Deletion Settings
Under General Settings, find POS Register’s settings
Locate the following options:
Delete files from BoOutBox after processing?
Delete files ignored from CSE from BoOutBox?
Set them to YES or NO, depending on your preference
Important Notes
If you use another Back-Office or 3rd Party Software with your Passport POS Register, ensure it does not delete files from **\XMLGateway\BoOutBox**
If files are deleted before CStore Essentials processes them, required Day Close and Live Transactions files may fail to upload to your account
Frequently Asked Questions
What happens if I set "Delete files from BoOutBox after processing" to NO?
What happens if I set "Delete files from BoOutBox after processing" to NO?
The files will remain in the BoOutBox folder, even after being processed by C-Store Essentials.
Can I change this setting later?
Can I change this setting later?
Yes, you can update this setting at any time through the Human Silhouette Icon > POS Settings
Why should I avoid deleting files if I use another Back-Office software?
Why should I avoid deleting files if I use another Back-Office software?
If another system depends on these files, deleting them too soon could cause data loss or reporting issues.
What if my files are missing from the BoOutBox folder?
What if my files are missing from the BoOutBox folder?