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How to Add and Connect Secondary Register Workstations (Additional Point-of-Sale Registers)

This article outlines the process for adding, connecting, and troubleshooting issues with secondary workstations or additional POS registers in your C-Store Essentials account.

Updated over a month ago

Key Information

  • Primary Connection: The C-Store Essentials Back Office Application connects and configures exclusively with the main point-of-sale register (Primary Workstation).

  • Compatibility: Ensure that additional registers are of the same brand as the main register (e.g., Passport + Passport or Verifone + Verifone).

  • Configuration Requirements: No separate connection or configuration is needed in the Back Office to add a Secondary Workstation or Additional Register.

Note: This issue is out of scope for PDI Support. You may attempt the recommended troubleshooting steps, but overall, this issue must be handled with the point-of-sale vendor.

Troubleshooting

  • If you are experiencing issues with additional registers, such as live transactions not pulling or price changes not syncing to a specific register, complete the following troubleshooting steps

  • As long as the secondary register is connected to the primary register, transactions should sync automatically.

  • However, for any further point-of-sale related concerns, please work directly with the point-of-sale vendor.

Check for Communication or Connection Problems

  • Issues are often caused by communication problems between the main primary point-of-sale register and the additional register.

  • Connection issues between the two devices may also be a contributing factor.

Restart or Power Cycle the Registers

  • Restart or power cycle the additional register by turning it off and back on.

  • For optimal connectivity, restart the main primary register as well to ensure both devices are properly synced.

Contact Your Specific Point-of-Sale Help Desk for Further Assistance

  • If issues persist or you require additional help or clarification, reach out to your Point-of-Sale Register Help Desk for further support.


Frequently Asked Questions

Can I connect different brands of registers to the main point-of-sale register?

  • No, all additional registers must be of the same brand as the primary point-of-sale register (e.g., Passport + Passport or Verifone + Verifone).

Do I need to configure the Back Office for additional registers?

  • No, there is no separate configuration or connection required in the Back Office for additional registers.

Why aren’t transactions or price changes syncing with my additional register?

  • This issue is likely caused by a communication problem between the primary register and the additional register.

  • Ensure both are properly connected, and try restarting both devices.

What should I do if restarting the registers doesn’t fix the issue?

  • If restarting does not resolve the problem, contact your point-of-sale Register Help Desk for further assistance.

Is there a limit to the number of additional registers I can add?

  • The Back Office has no specific restrictions, but consult your point-of-sale Register Help Desk or provider for hardware or system limitations.

How do I confirm that my additional register is properly connected?

  • Ensure the network cables or wireless connections are secure and that both devices are powered on and communicating with each other.



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