Key Information
Primary Connection: The C-Store Essentials Back Office Application connects and configures exclusively with the main point-of-sale register (Primary Workstation).
Compatibility: Ensure that additional registers are of the same brand as the main register (e.g., Passport + Passport or Verifone + Verifone).
Configuration Requirements: No separate connection or configuration is needed in the Back Office to add a Secondary Workstation or Additional Register.
✅ Note: This issue is out of scope for PDI Support. You may attempt the recommended troubleshooting steps, but overall, this issue must be handled with the point-of-sale vendor.
Troubleshooting
If you are experiencing issues with additional registers, such as live transactions not pulling or price changes not syncing to a specific register, complete the following troubleshooting steps
As long as the secondary register is connected to the primary register, transactions should sync automatically.
However, for any further point-of-sale related concerns, please work directly with the point-of-sale vendor.
Check for Communication or Connection Problems
Issues are often caused by communication problems between the main primary point-of-sale register and the additional register.
Connection issues between the two devices may also be a contributing factor.
Restart or Power Cycle the Registers
Restart or power cycle the additional register by turning it off and back on.
For optimal connectivity, restart the main primary register as well to ensure both devices are properly synced.
Contact Your Specific Point-of-Sale Help Desk for Further Assistance
If issues persist or you require additional help or clarification, reach out to your Point-of-Sale Register Help Desk for further support.
Frequently Asked Questions
Can I connect different brands of registers to the main point-of-sale register?
Can I connect different brands of registers to the main point-of-sale register?
No, all additional registers must be of the same brand as the primary point-of-sale register (e.g., Passport + Passport or Verifone + Verifone).
Do I need to configure the Back Office for additional registers?
Do I need to configure the Back Office for additional registers?
No, there is no separate configuration or connection required in the Back Office for additional registers.
Why aren’t transactions or price changes syncing with my additional register?
Why aren’t transactions or price changes syncing with my additional register?
This issue is likely caused by a communication problem between the primary register and the additional register.
Ensure both are properly connected, and try restarting both devices.
What should I do if restarting the registers doesn’t fix the issue?
What should I do if restarting the registers doesn’t fix the issue?
If restarting does not resolve the problem, contact your point-of-sale Register Help Desk for further assistance.
Is there a limit to the number of additional registers I can add?
Is there a limit to the number of additional registers I can add?
The Back Office has no specific restrictions, but consult your point-of-sale Register Help Desk or provider for hardware or system limitations.
How do I confirm that my additional register is properly connected?
How do I confirm that my additional register is properly connected?
Ensure the network cables or wireless connections are secure and that both devices are powered on and communicating with each other.